Review Time
It's always very reassuring when buying from a site for the first time to have any queries and support provided by the same member of staff. I like that continuity and also dealing with a person rather than a chatbot! I can think of numerous big name companies that could learn a thing or two about customer service from Finematter.
I am absolutely over the moon with how my earrings have turned out after sending them to be replated. The whole process has been second to none- from the quick delivery of the pre-paid box, to the frequent updates of where my earrings were in the process. My earrings arrived back way before the 4 week estimate and look incredible, just in time to wear them at an upcoming wedding! Thank you so much, I will definitely use Finematter again and will be recommending!
I just wanted to say that I absolutely love the work you all have done! You all did a wonderful job and I have been so pleased with this process. The customer service was phenomenal and I received my jewelry in a timely manner. I would definitely recommend this company and you have secured a lifetime customer!
I purchased a beautiful handmade green sapphire Jennie Kwon ring. Siobhan kindly answered my questions about the made-to-order purchase, and updated me on the status of my order. Excellent customer service - great communication, and very helpful, courteous, and professional!
I have had a great experience each time I have made a purchase from Finematter. Everyone I have been in contact with has been helpful, polite and quick to respond. I was able to have bespoke items made for me which was a great option. The Jewellery makers themselves have also been lovely and helpful and and their work Is magnificent, so you can see why Finematter chose to work with them. Would definitely purchase from Finematter again in the future.
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Finematter is a leading platform for fine jewellery, with a focus on circularity. Jewellery is a sentimental and we believe it should last forever. Purchase a new, future heirloom, from the world's finest jewellers - handmade pieces, made specifically for you, local manufacturing, recycled gold. Renew your existing jewellery - our experts will repair and recondition your jewellery so you can enjoy wearing it again. Replate, repair, resize and refresh. Recycle your unworn jewellery to earn credit to spend on the site - the precious metal we recycle will eventually be used by our partners to make new jewellery helping create a more sustainable industry. Remodel an old piece - rework existing metals, gemstones, and pieces into a beautiful new creation that reflects you. Our expert team and makers will work with you to create a unique and timeless piece that can be treasured for years to come. See more
