finematter.com

4.5
4.5 Based on 201 reviews

Finematter is a leading platform for fine jewellery, with a focus on circularity. Jewellery is a sentimental and we believe it should last forever. Purchase a new, future heirloom, from the world's finest jewellers - handmade pieces, made specifically for...

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Average Rating

4.5

/
5

201 Reviews

5 Star
85%
4 Star
3%
3 Star
0%
2 Star
1%
1 Star
11%

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Review Time

Robert Baker
Clear easy to use website

Clear easy to use website. Good at keeping customer updated. Quick delivery

5
Date of experience: Jan 05, 2023
Great experience

Great experience - ring looks amazing and shipping was fast.

5
Date of experience: Jan 04, 2023
El_muchachoss31
Amazing Customer Service & Ring Design

The Finematter team (Alex) was extremely helpful and responsive in supporting our ring resizing and additions. The communication and willingness to help us was so appreciated. The ring turned out perfect and they even expedited shipping so we could have it in time for special event.

5
Date of experience: Jan 02, 2023
Lionel Cooper
Great Service & Quality Impeccable

The quality of their service was impeccable. Great communication, fast and professional service. They went over and beyond to ensure I received my items in very tight timeframe. Thank you

5
Date of experience: Dec 21, 2022
Jermaine W.
Excellent customer service

It was a pleasure to order from Finematter!I contacted the customer service for several questions and they were lovely. My order arrived very quickly and in perfect conditions.

5
Date of experience: Dec 19, 2022
Babette Coleman
Amazing customer service

Amazing customer service - always sharing updates on progress and incredibly proactive. I will always come back and buy here. Really great!

5
Date of experience: Dec 19, 2022
Eden Turner
Love the store and designers you…

Love the store and designers you feature!

5
Date of experience: Nov 21, 2022
Lillian R.
Amazing results

I found this company on line and had some jewellery which needed re plating, their service is excellent a envelope was sent to me I included the pieces and sent it back, 3 weeks later I received it back and looking totally amazing and VERY good price too, I will most definitely use them again and can highly recommend this company!

5
Date of experience: Nov 18, 2022
Adele Barnes
Great service

Great communication at every stage, great result and they even replaced the chain for my necklace. 10/10

5
Date of experience: Nov 06, 2022
A lengthy process for an untidy repair

The whole process took about a month and not 2-3 weeks as stated. I have just received my necklace back and the welding looks very poor and rushed, considering Finematter had the piece for a month. I had to reach out to the team several times to get updates on my order as the online account has a glitch. Considering the expensive nature of the jewellery, there needs to be more communication on the status of the repair. On the plus side, the customer service team members I spoke to were helpful, polite and attentive.

2
Date of experience: Oct 28, 2022

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Business Details

  • Finematter is a leading platform for fine jewellery, with a focus on circularity. Jewellery is a sentimental and we believe it should last forever. Purchase a new, future heirloom, from the world's finest jewellers - handmade pieces, made specifically for you, local manufacturing, recycled gold. Renew your existing jewellery - our experts will repair and recondition your jewellery so you can enjoy wearing it again. Replate, repair, resize and refresh. Recycle your unworn jewellery to earn credit to spend on the site - the precious metal we recycle will eventually be used by our partners to make new jewellery helping create a more sustainable industry. Remodel an old piece - rework existing metals, gemstones, and pieces into a beautiful new creation that reflects you. Our expert team and makers will work with you to create a unique and timeless piece that can be treasured for years to come. See more

  • email customerservice@finematter.com
  • language https://www.finematter.com

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