Review Time
I’m very pleased this time. HOWEVER you did send me 3 BROKEN ! !!strawberry tea pots in my previous order. I asked for a refund but you said no and that I would get free postage if I ordered more. Suddenly the pots were not for sale. How could I order more???Can you explain this. It was very upsetting
In my order there was a mug that ended up having a big crack under the glaze. I contacted customer support who helped really well with my issue. Their customer support is amazing.I also bought a punch needle kit and I'm extremely disappointed: there isn't enough yarn to do the whole thing. They must have calculated the amount of yarn based on the tension of an experienced person, however this is a kit for beginners. So I'm left with an unfinished product. I'm not gonna contact the customer support about this as it was cheap, but i hope my comment will be taken in consideration.
Flying Tiger is one of my favorite shops ! They have everything I need for every 'themed' occasions (holidays, parties, celebrations) and great art and journaling supplies, all at very reasonable prices. I shop at physical stores and online and it's always a pleasure. I only once had a broken light on a light string, I send an email with a picture of the broken item and they emailed back the next day telling me to keep it and gave me my money back. They would have send a replacement but it was out of stock. Overall I always had a good experience.
So I usually have a 5 star experience with tiger, a lot of products at amazing prices and with good quality. However shipping takes quite some time and then last time I ordered a lot of things came broken. I did order mugs and cups which are more at risk of being broken but if you allow me to order such items they should come not broken. It was a birthday gift and then I could only ask for a refund when I really want was a replacement that wasn't offer as well as even if it was it wouldn't come on time.
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We are a Danish brand with stores all over the world. We salute diversity and work tirelessly towards ambitious sustainability targets. We are bold and adventurous and believe in living life to the full. We create modern, seasonal items and contemporary, colourful everyday essentials. With us, a richer life doesn’t cost a fortune.
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