Review Time
I've used FT online for several years and haven't had any problems whatsoever. COOL stuff, easy ordering, good prices, amazing sales, reasonable shipping..why are the ratings so low? Their quirky products are high quality and reasonably priced, perfect for little gifts and RAKs. I just wish there was a store near me.
deeply disappointed and frustrated with the treatment my family and I received at your ILAC Centre branch in Dublin on Saturday, February 17th. My two children, aged 17 and 6, and I have been regular customers of Flying Tiger, often visiting on Saturdays for a browse and to pick up small toys for my youngest.On this particular visit, we were greeted with hostility by a security guard upon entering the store. Despite explaining that we would not be drinking our coffees that we were holding inside and that it was common practice for us to bring our drinks while browsing, the security guard rudely demanded that we leave immediately. His behavior was not only unwarranted but also extremely distressing for my 6-year-old son, who has autism, ADHD, and struggles with rejection sensitive dysphoria. His day was ruined, and he went to bed that evening still upset, feeling as though he had done something wrong.After leaving your ILAC Centre branch, we visited another Flying Tiger branch in the GPO Arcade with our coffees and encountered no issues whatsoever. This inconsistency in policy enforcement between branches is confusing and concerning. Upon contacting the ILAC Centre store to speak with a manager, I was informed that the no coffee policy applies to all branches. However, the manner in which the security guard handled the situation was unacceptable. It is evident that this individual's behavior not only reflects poorly on Flying Tiger but also has the potential to drive away loyal customers. you should reevaluate your policies and ensure that all staff, including contracted security personnel, are trained to handle situations with courtesy and respect. No customer should be made to feel embarrassed or unwelcome while patronizing your establishment.
Scammers! I contacted them about not receiving an order after 4 weeks and received an email saying that my parcel was in transit but couldn’t be traced. I waited another two weeks before requesting a refund to find they had blocked my emails! DO NOT BUY FROM THESE THIEVES!
I made a massive mistake and did not read the multiple negative reviews before putting in an order of over £100. They have essentially stolen my money. 10 days after purchase the tracking still says "with sender". Twice we emailed them and twice they just closed the case. First we realised this is coming from somewhere in Europe , second time they claimed they were dealing with strikes. Both times refused to provide European tracking so they clearly lied this was shipped in the first place. Refused to refund unless the items actually eventually arrived, we refuse to take them from the courier and then they receive them back in Germany or France...as they themselves did not know where these are being shipped from?!?! Honestly this scam of a nasty company is simply disgusting. We are now reporting them to the Retail Ombudsman and Trading Standards. Opening a case with the bank and will be reviewing across social media. They are disgraceful scammers and should shut down this online shop. Avoid! Avoid! Avoid!
Love the physical store, dislike the online experience! The parcel took too long to arrive so in the end I asked them to cancel the order and they did! They've also sent me the refund immediately so a big plus for that! Not sure why the online store is so poorly managed, but it definitely needs improvement and a different strategy! The store is really cute and the employees are really lovely! It's a shame that the online store is not run properly..I would give 5 stars to the actual store, but because of the flawed online experience I give it 4 stars.
Bought an umbrella for our 13yo granddaughter in EK store. Unfortunately she is not strong enough to lock the mechanism when opening it. My wife tried as well with no success. I tried to return it and was happy to accept a credit as I had mislaid the receipt. No sorry from your staff, no smile, no credit note, I would have to choose something from stock there and then. I will donate to charity instead and not return.
In fairness to Flying Tiger re my complaint about the damaged parcel see my comments abt Yodel .They returned my money immediately.My advice to them is to dump yodel and go for Evri or DPD .Will continue to buy in store but not on line
Good evening. I had a very unpleasant experience at Flying Tiger this afternoon. A few days ago, I had bought a 4 euro surprise package at Flying Tiger with the expression "practical," however, when I opened the surprise package there was absolutely nothing practical about the items in the package! Today I returned to the shop simply wanting to explain that the items in my surprise package were not pratical in any manner (Halloween gadgets). No refund, no exchange and of course no manager to take my complaint. It was only a four euro object, but I had expected a bit more courtesy and professionalism. So I too will not longer set foot in any Flying Tiger again...
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We are a Danish brand with stores all over the world. We salute diversity and work tirelessly towards ambitious sustainability targets. We are bold and adventurous and believe in living life to the full. We create modern, seasonal items and contemporary, colourful everyday essentials. With us, a richer life doesn’t cost a fortune.
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