Review Time
Brought the Cordless Easistore 300 the battery stopped charging after 3 charges . Flymo customer services were no help at all so i returned the item to VERY.CO.UK .Then i ordered another , during the first mow a small twig dislodged the belt that drives the blade . Same experience with Flymo customer services and another mower sent back to VERY .
Purchases a lawnmower and strimmer set which never arrived. Ten days later I phoned customer services to be told it hasn’t been shipped. Emailed them but been ignored! Told to phone next week to check status of order. Then out of the blue a full refund into PayPal account, then email to say your order has been cancelled due to high demand?? Wouldn’t buy direct from fly no again. Not professional and customer services rubbish.
Last year I purchased a Flymo 1200R Robotic Lawnmower. Although a little on the expensive side, it has proved worth the investment and has been doing an excellent job of cutting my lawn and keeping the garden looking smart.However, I have recently been experiencing problems with the machine regularly failing to re-charge in the docking station and, in spite of my fruitless efforts to deal with the problem, I eventually decided to contact the customer help-desk to get some advice.Unfortunately, it appears that this company have seen fit to virtually close down their customer service operation, particularly relative to phoning them for help.......except that they advise customers to contact them by email!This is not the easiest form of communicating when you have problems of any sort and want help but, when it comes to problems of a technical nature, trying to explain what the problem is and discuss it via email is about as useful as a chocolate fireguard!I am not ignoring the fact that we're still in the midst of a pandemic and accept that it's not easy for companies to maintain their service to customers but, after many months, I cannot understand how the best this long established and normally reputable company can do, is virtually close down any meaningful service to their customers, especially when they are aware that many, in view of the type of product supplied, experience problems or have questions of a technical nature.How is it that the majority of companies appear to have been able to set up systems where their staff work from home and deliver, possibly a slower, but an acceptable level of service where you can speak with someone.It is, however, interesting to note that this company have managed to set up a system, on an alternative number, where potential customers get answered and can still make enquiries and purchase products, all be it that having parted with their money, they will then be unable to get any meaningful after-sales service or support!!Come on Flymo/Husqvarna/Gardena, get your act together and give your customers the service and support they deserve and which you should be wanting and able to provide!
Bought a Flymo Mighty Mo last year. Very pleased until, after a couple of times used a wheel fell off. Contacted customer service who said the wheels are not covered by the guarantee. I could send back at my expense but they would charge for repair. Took the cover of the wheel and found there is nothing holding it on to the axle/spindle. Tried fixing with tape and rubber bands but only works for a few minutes then falls off. Second wheel then fell off. Useless and a shame as it was actually quite good. Never buy a Flymo. Been cluttering up the garage ever since. Sadly gave away old mower when I bought this one. Customer service nil.
Customer support Non existentBought a Flymo 1200R robotic mower in May 2019, took great care of it and overwintered it after cleaning in a frost free shed, brought out in May this year and worked perfectly until I noticed one day that the tread on one of the front wheels had split and was dangling preventing the mower to propel itself properly. I immediately contacted Flymo who said it was nothing to do with them and told me to phone Husqvarna who make the mowers, and gave me their customer support email address. I sent all the details of my mower, serial and model numbers, my contact details and a photograph of my mower. The mower is under 2yrs warranty as I registered it with Flymo when I bought it from Amazon. Now I have a very expensive robotic mower that can't work because it needs a new wheel. I can't purchase a one from Flymo's online shop as it says it is no longer available. I have had no reply from Husqvarna since emailing them and I am very annoyed to say the least. I'm disabled and elderly and bought the mower in the first place to save money as I was being charged £25 every 2 weeks to have my lawn cut. The customer service of both Husqvarna and Flymo is appalling. The Flymo agent I spoke to on webchat kept me hanging around without telling me why they'd disappeared from chat and then abruptly told me to email Husqvarna. Totally unacceptable. These companies are using the lockedown as an excuse not to bother with problems customers have with the equipment sold to them.
I placed an order with Flymo on 29th March 2020. After a few days I received nothing, not even an order acknowledgement despite emailing them to chase this up. On 1st April I called Flymo and was advised that my order was not coming as although the Website had allowed orders they could not be fulfilled as there was no stock, therefore I would receive an automatic refund. I asked for this to put into an email, but they advised this was not possible due to a shortage of staff!?I placed an order elsewhere for a different lawnmower and awaited my refund. On 4th April, I then received a shipping notification from Flymo!? Needless to say, I emailed them yet again advising of the above and yet again - nothing received back from them. Delivery was naturally rejected a few days later and I sent yet another email only to be ignored. Today is 14th April, and despite a further email regarding a refund I have heard nothing from them. I am now going through my bank to force a refund. This will be one of many reviews I post to warn others. Be warned - DO NOT DEAL WITH FLYMO, DO NOT TRUST!!!
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