fmg.co.uk

4.4
4.4 Based on 620 reviews

FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace....

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Average Rating

4.4

/
5

620 Reviews

5 Star
79%
4 Star
6%
3 Star
2%
2 Star
1%
1 Star
12%

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Review Time

Rich Cook
Excellent all round service from this…

Excellent all round service from this company after my car was damaged . Organised replacement car, repairs and collection of my damaged car without any hassle. Staff great throughout whole process

5
Date of experience: Dec 01, 2023
ItsDiegoxD30
Thank you FMG!!

Thank you FMG for your service with my car. I was impressed how quickly you fixed my car. How well the body work turned out and the friendliness of your staff who picked up my car from Luton branch and the gentleman that returned it. Friendliness and politeness makes all the difference and I experienced 100% with your company. I'm now thinking I will make FMG my new mechanics!Much appreciated.

5
Date of experience: Nov 30, 2023
Very speedy repair considering all the…

Very speedy repair considering all the side of the car was damaged.

5
Date of experience: Nov 30, 2023
Lara Morris
Great Customer Service

I found staff at FMG Stourbridge extremely courteous,knowledgeable and helpful. The Resourcing of specific parts from Land Rover proved problematical but I was kept informed about difficulties and the repair date estimate updated as required. The repair itself was completed faster than forecast and my car returned looking as good as the day it arrived. Thanks to all the staff there.

5
Date of experience: Nov 27, 2023
Anderson
FMG Ipswich ... excellent

I was kept in the loop throughout the process of the repair from FMG Ipswich. They did a fantastic job repairing my car. Everyone that spoke to me were friendly and professional.

5
Date of experience: Nov 25, 2023
Fern Anderson
Five star repair

Everything to do with my car & the repair was excellent. Simon kept me well informed was helpful & attentive. The car was immaculately presented upon its return.The only minor criticism was the lack of explanation about the keyless technology of the courtesy vehicle & I was completely thrown by the lack of handbrake.

4
Date of experience: Nov 24, 2023
SW28
Professional and reliable

Professional and reliable. They send update messages during the repair progress, I loved this!

5
Date of experience: Nov 24, 2023
Mayola P.
Awful customer service at FMG Walsall

Awful customer service at FMG Walsall. Had nothing but problems from the start. My vehicle was hit and 2 months later, still no repairs. It took them a month just to send off a quote to the insurance. There’s been no communication and no one seems to know what they are supposed to be doing. I’ve had to be the person to go to and from FMG and the insurance to get things sorted. Nothing but lies and lip service. Nothing gets done.

1
Date of experience: Nov 23, 2023
Louis Rousseau
Brilliant communication and customer…

Brilliant communication and customer service. Repairs spot on.

5
Date of experience: Nov 22, 2023
Quentin Leroy
Great staff

Great staff, excellent communication, superb repair.

5
Date of experience: Nov 21, 2023

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Business Details

  • FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace.

  • language https://fmg.co.uk

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