Name: fmg.co.uk
Telephone: 000000000
Rating: 4.4

Lilibet Brooks Guest

2 years ago

Great service and 1st class workmanship…

Great service and 1st class workmanship to repair my car , would recommend as so pleased with the results.

Date of experience: Nov 21, 2023

Derrick W. Guest

2 years ago

Capture car

Norwich. The help politicians we received from all of the staff who collected our car and bought it back, but especially Sara who helped us with all our computer form, filling in to do with our licenses, and our national insurance number etc, we cannot thank her enough. many thanks, P JNCI Wilkinson

Date of experience: Nov 21, 2023

leopardoultimo42 Guest

2 years ago

Excellent service from FMG

Date of experience: Nov 20, 2023

Susanne Brooks Guest

2 years ago

Shocking service

Shocking service. 3 weeks on from incident and my car is still sat at the recovery yard. Chasing numerous times a week and not getting anywhere. No car, no progress, no communication. Avoid any car insurance company that used these.

Date of experience: Nov 17, 2023

Russi Carter Guest

2 years ago

The whole process from start to finish was Fantastic

The whole process from the first communications, arrangement for collecting my car for repair, keeping me updated of process, provision of a courtesy car and the speed the work was completed and returned to me were fantastic. The repair to the vehicle was amazing

Date of experience: Nov 17, 2023

Selma B. Guest

2 years ago

FMG were brilliant from start to…

FMG were brilliant from start to finish. Communication was good. Car was collected and delivered by courteous staff. The repair was completed on time and to an excellent standard.

Date of experience: Nov 17, 2023

Tom Walker Guest

2 years ago

Very pleased and helpful staff

I was very pleased with my repair by fmg Norwich I was told about every step of the repair by text and Sarah on reception was a delight to deal with very helpful my, car was in longer than expected but that was due to parts problems 😀

Date of experience: Nov 15, 2023

Horatio Rogers Guest

2 years ago

A pleasure to deal with

FMG were a pleasure to deal with - unlike my insurance company, they dealt with my situation with empathy and patience. Sara was outstanding and I wouldn’t hesitate to go anywhere else from now on.

Date of experience: Nov 15, 2023

Slick_12 Guest

2 years ago

Overall service was excellent

Overall service was excellent. Minor niggles related to courtesy car, Skoda Fabia, ok if young and agile but not the best for a grumpy old man to get in and out of.A good job. Thanks.

Date of experience: Nov 13, 2023

Rodney P. Guest

2 years ago

Do not trust in their process. It doesn't work!

I contacted the team to line up a rental car when my car went in for repairs.I was told an email had been sent and someone would be in touch to confirm the details. Nothing happened.I called 3 days later and was told that they could see I had called, but no email had actually been sent, but that they would do it now and follow up with their internal team. By this time it was the Friday before my car was due to go in. Nothing happened that day, so I called again at around 5pm and got hold music for an hour so gave up.Monday morning, my car was collected so I called and asked to raise a formal complaint as noone had contacted me, my car was gone and I had no transport. Waited until late in the afternoon and nothing had happened, so called again. Was told the same thing that I had been told over a week earlier.Staff appear fine and appear to be doing their best. However, something in their process is clearly broken as I remain without a replacement car and appear to be no closer to getting one.