fmg.co.uk

4.4
4.4 Based on 620 reviews

FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace....

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Average Rating

4.4

/
5

620 Reviews

5 Star
79%
4 Star
6%
3 Star
2%
2 Star
1%
1 Star
12%

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Review Time

RW23
Absolutely appalling service.

Absolutely appalling service.Car taken to storage and not moved to garage for 3 days. No courtesy car till at garage. When car arrived at garage, asked for courtesy car. Lady surprised I hadn't already got one. But none available so I would have to wait!I asked for a car to be hired but as was weekend, nothing would be done till Monday. That will mean 5 days without a car if it arrives then. Absolutely dreadful service.

1
Date of experience: Nov 03, 2023
Jayden Turner
Very impressed!

What they said, they delivered on. Excellent service, communication and quality of repairs!

5
Date of experience: Nov 01, 2023
Sutton Cooper
The service through out was seemless

The service through out was seemless , professional and considerate. As an older person this really reduced my anxiety

5
Date of experience: Nov 01, 2023
Dexter Bell
Poor Communication and no interior lighting

Communication and delays for return of my vehicle on time from original date was some what of a let-down. Interior lighting was not working in my vehicle when it was returned to me either , meaning I had to take it back again for it to be sorted out

3
Date of experience: Nov 01, 2023
CB89
Wow what a fantastic service

Wow what a fantastic service. Answered all my questions in a way I could understand and kept me up to date throughout the whole repair.Very helpful and thorough staff.

5
Date of experience: Nov 01, 2023
Carry F.
Great service

Great service, excellent communication, courteous I was honestly very please with the whole process, from beginning to end.

5
Date of experience: Oct 30, 2023
Woodrow Baker
Great service provided - Norwich branch

Great service provided. Done a very good job at repairing my vehicle, happy with the results. All done quickly and with no hassle.

5
Date of experience: Oct 30, 2023
Basil
Every company was helpful and they…

Every company was helpful and they connected react so very quickly

5
Date of experience: Oct 30, 2023
Percy Smith
Re _ Accident

I would just like to say that the experience we had with fmg was , first class service, we had a accident, me and my Wife as we are an elderly couple, we did not know how to go on as we have never had a accident before, LAURA at fmg sorted it all out for us, took away all the stress of a difficult situation for us, Thankyou Robert and Sheila

5
Date of experience: Oct 28, 2023
Odette
Back bumper area

Back bumper area . Excellent, my car was left in great hands, great service looks perfect. Great valet service . Thank you ☺️

5
Date of experience: Oct 27, 2023

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Business Details

  • FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace.

  • language https://fmg.co.uk

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