Review Time
Fubo charged my credit card $94.33 on 2/26/24 for service through 3/25/24. On 3/5/24 my fubo service became unavailable; instructions on the TV screen said to log in to my Roku account to manage my subscription. Logged in to Roku; their site told me I was already subscribed to fubo until 3/25. Next logged in to my fubo account; was told that the streaming package I had was no longer offered and I had to choose a new one. Chose the channel lineup I had earlier in the day, and had to pay an additional $11.99 to get fubo streaming back (they had emailed me maybe a month earlier about a price increase, but I did not read the email completely - I figured they would just increase the amount they charged my card, the same way the power company, gas company, phone company, or ISP would have done things, so my bad if the email told me to pay this increase separately). Anyway, had fubo streaming back on for the next 3 hours, then it quit again - this time the TV display said, "Something went wrong, please try again later." Tried access several more times over the next couple hours - same message. Then tried to access my fubo account, and got the message "Something went wrong. Please visit the help center." The help center was no help at all. Called fubo tech support. Was told my account was terminated, due to fraudulent activity with my credit card account. I asked him what the fraudulent activity was, and he would not tell me. Told him I had paid for a month of service on 2/26, and paid the requested the requested increase in charges earlier that day, again asked what the fraudulent activity was on my card, but he would not tell me. Said he would refund the additional charges I made that day. Then hung up on me. Called fubo tech support the next day for the dual purposes of finding out anything about fraudulent use of my credit card and how to get my service turned back on; talked with a different tech who told me that there was no fraudulent activity noted concerning my account (so the first tech lied to me). She told me that the increase in charges had been credited to my credit card account, as well as the amount they had charged my card on 2/26; and that since my account had been terminated, I would have to resubscribe to fubo. Thanked her for her information - but - it being 2 weeks after that phone call, the 2/26 charge of $94.33 has not been credited back to my card (so the second tech lied to me as well). Fubo appears to think it is OK to deny service to an account that is paid up, and lie about the reason for it.
Utterly corrupt company! Horrific! I signed up for their weekly free trial and canceled on day 5....I HAVE TWO EMAILS TO PROVE MY CANCELLATION. They ignored my cancelations and charged me $275!!! When I saw the bill on my credit card I called them and immediately demanded a refund which they wd not give bc they're a "PREPAY" COMPANY ---- $275 FOR 3 MONTHS! I FOUGHT THEM TO NO AVAIL. I HATE HATE HATE THEM & I LIVE IN SILICON VALLEY SO I WILL PREVAIL UPON EVERY OPPORTUNITY I CAN TO MAKE THEM PAY FOR THEIR LIES. ....Customer Satisfaction? They might as well have a brand of "We Screw Our Customers!"
Tried a free trial subscription for 5 minutes and cancelled. Still charged 2 months in a row. Finally got through to customer service who said they would refund the charges and cancel my email, card info, and subscription. Next month, charged again. This time under a secondary email. Customer service is unable to refund but assured me they would cancel and remove my info. Too many other streaming services options with good customer service. STAY AWAY FROM FUBU TV!
I like to see more improvement on customer service, broadcasting more games and app quality, I would like to see all the games I like in one place, like UCL, and FA cup , laliga and bonds Liga, and ofcuors NBA, I now is looking impossible right now but maybe in the future
First, let me say I believe Fubo TV is the best streaming application on the market. The App's human interface is amazing. However, the Customer Service Human Interface is atrocious! Never have I experienced such ineptitude in any major organization. Once you've reached your Limit with the total lack of knowledge of the CSR and you ask to have your problem escalated you will be told one of two things:1. I cannot escalate this problem for you, there's no one available2. I'll have someone call you back within 24-48 hours (Of course, NO ONE ever calls you back).Now, the CSR refuses to refund my card for the subscription fee I paid one hour ago even though he admits he cannot help you receive the service you just paid for.
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