Review Time
Bought a metal bike shed from them for £199. One package out of the two contained mostly pieces that had been badly bent/dented. They first tried offering me a £20 refund and asked me to bend the pieces back myself with pliers! I said no, they then offered £40. Eventually they have agreed to send a replacement box. Fingers crossed it's not damaged and the item isn't too flimsy - wish I'd read the reviews on here first. And they've refused to collect the damaged box, so now I have an extremely heavy box of 3 metre long metal parts to somehow dispose of...
What went right!The item was delivered quite quickly.Even though packaging was ripped.What went wrong?1. I should have checked here 1st.2. I should have checked that the web site actually had Email and Phone as per DSR.3. Having found that the item "garden lounger" was NFFP - too difficult to use the arms to adjust the lounger. I decided to use DSR and request a return and refund.4. THREE email later they accepted that I was returning "at my expense" and still wittered on about taking a photo of the damaged part.NO damaged part, well not that was visible,The problem was it required 2 people to lift both arms at same time to adjust the reclining position. Could not be done by person on the lounger on their own.5. The return was delivered and confirmed by DPD on 4th June 2025. Since then nothing from this cowboy outfit. Not even registered with Companies House.Eventually tracked them down as "Morden Furniture World Ltd "13915785"I have reported to Paypal and logged an investigation/reso;ution 26/06/25, without any response from them.Next step is contact the Ombudsm!an responsible for DSR/CRA ! Requested return 27/05/25
Avoid this company – terrible service and communication.I ordered a product in late April which arrived damaged and with missing parts. Garden Sanctuary offered a token £14 refund and said the missing parts would take 7–8 weeks to arrive—completely unacceptable for something meant to be used during a sunny week. I replied immediately and followed up several times, but they’ve ignored me since. I’ve now had to escalate the issue through Clearpay.Looking at their reviews, I now realise I’m not the only one. They have a clear pattern of poor customer service and slow responses. I strongly warn others not to buy from Garden Sanctuary—save yourself the hassle and disappointment.
This is a fantastic water feature for the price!It creates a lovely tranquil sound and the ambience given by the led lights is lovely.The colour and texture of the water feature looks great and at this price point, you can’t go wrong.Highly recommended!
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