Review Time
I have recently bought and paid for a new garden shed to be delivered. The process was completed transaction had been completed and no warning or notification on the site to say that there would be additional charge for where I've (ohh except a little pdf you have to open a read yourself, which I noticed after my purchase and was made aware of the additional payment. After emails back and forward the company would not reconsider or except this fact and I have had to yake a refund with no customer support in the fact it had already been paid for and boughtIF YOUR WANTING DELIVERY CHECK THEIR FULL SITE AS THEY WILL NOT MENTION ADDCHARGES YNTIL AFTER YOU PAY
Bought this waterfall as a gift for my sisters garden. Whenshe opened it the top piece had cracked. I was firstly concerned it was too late as I’d bought it a few weeks before her birthday and it wasn’t opened (even to inspect at delivery). I emailed Garden Sanctuary and sent pictures hoping they may have at least a replacement piece.A no quibble replacement was sent out immediately. I’d expect that from John LewisCan’t recommend these guys enough for a really goodbuying experience & exceptional prices and serviceThank you Garden SanctuarySorayaBroadley
Do not buy a gate from these people! Terrible cheap quality! Gate is so thin it would not stop anything breaking it! Hinge brackets are so thin you can bend them with your hands! Maybe my fault for buying a gate for under £100. Will probable take it to the tip as not worth the hassle/cost of returning it! Feel very cheated!
I ordered a metal garden storage chest, but the parcel containing the fittings never arrived. The company insisted there was only one parcel for my order but after a few back and forth emails decided they had sent me the wrong parcel and agreed a refund. The parcel was collected for free and the refund received. I'm glad to be honest as I wouldn't have wanted to keep the chest as the metal was very flimsy, and I cut myself quite badly on the very sharp edges. So a load of hassle for nothing but at least I'm not out of pocket.
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Garden and outdoor furniture and homewares for every style and budget. Delivering inspiration, helping the nation to realise their greatest garden dreams. Great value outdoor heating, shading and more. Our product offering appeals to outdoor enthusiasts and casual garden dwellers alike.
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