gardensanctuary.co.uk

3.2
3.2 Based on 138 reviews

Garden and outdoor furniture and homewares for every style and budget. Delivering inspiration, helping the nation to realise their greatest garden dreams. Great value outdoor heating, shading and more. Our product offering appeals to outdoor enthusiasts a...

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Average Rating

3.2

/
5

138 Reviews

5 Star
53%
4 Star
1%
3 Star
1%
2 Star
2%
1 Star
43%

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No Support - already paid

I have recently bought and paid for a new garden shed to be delivered. The process was completed transaction had been completed and no warning or notification on the site to say that there would be additional charge for where I've (ohh except a little pdf you have to open a read yourself, which I noticed after my purchase and was made aware of the additional payment. After emails back and forward the company would not reconsider or except this fact and I have had to yake a refund with no customer support in the fact it had already been paid for and boughtIF YOUR WANTING DELIVERY CHECK THEIR FULL SITE AS THEY WILL NOT MENTION ADDCHARGES YNTIL AFTER YOU PAY

2
Date of experience: Apr 25, 2025
kingofmax
Excellent table

The square black table looks good and is excellent value. It arrived quickly and was easy to build. A good size for two people to eat and drink from.

5
Date of experience: Apr 19, 2025
starwars86
Exceptional service and value

Bought this waterfall as a gift for my sisters garden. Whenshe opened it the top piece had cracked. I was firstly concerned it was too late as I’d bought it a few weeks before her birthday and it wasn’t opened (even to inspect at delivery). I emailed Garden Sanctuary and sent pictures hoping they may have at least a replacement piece.A no quibble replacement was sent out immediately. I’d expect that from John LewisCan’t recommend these guys enough for a really goodbuying experience & exceptional prices and serviceThank you Garden SanctuarySorayaBroadley

5
Date of experience: Apr 14, 2025
Selma Scott
Well made and easy to put together

Well made and easy to put togetherUnits went together well and easily and they looked nice and stylish. I used them in my plant 'wigwam' ideal for trays of seedlings and young plants. contemplating buying 2 more.

5
Date of experience: Apr 07, 2025
Ideal garden table

Great little table for a small garden. Easy to assemble. It has a hole in the centre for your garden umbrella. The table was on sale at a great price. Very pleased with my purchase.

5
Date of experience: Apr 06, 2025
Elmer Anderson
Navy Sphere Garden Cascading Water Fountain

I am very pleased with the water fountain I have ordered.It looks lovely in the spot I had in mind..It was packaged well.Quick delivery.Thank you

5
Date of experience: Apr 03, 2025
Maximilian Sanders
Should have read reviews before…

Should have read reviews before ordering, gate is not fit for purpose, ridiculously thin and flimsy, complete waste of money, too expensive to return.Do Not Purchase Poor Quality

1
Date of experience: Apr 01, 2025
Larry Long
Do not use this company for an arched side gate!

Do not buy a gate from these people! Terrible cheap quality! Gate is so thin it would not stop anything breaking it! Hinge brackets are so thin you can bend them with your hands! Maybe my fault for buying a gate for under £100. Will probable take it to the tip as not worth the hassle/cost of returning it! Feel very cheated!

1
Date of experience: Mar 27, 2025
Riley Cook
Bought some flooring

Bought some flooring, they then sent something completely different. When i questioned it, they changed their picture on the listing and refused to refund me

1
Date of experience: Mar 26, 2025
Cooper Reed
I ordered a metal garden storage chest

I ordered a metal garden storage chest, but the parcel containing the fittings never arrived. The company insisted there was only one parcel for my order but after a few back and forth emails decided they had sent me the wrong parcel and agreed a refund. The parcel was collected for free and the refund received. I'm glad to be honest as I wouldn't have wanted to keep the chest as the metal was very flimsy, and I cut myself quite badly on the very sharp edges. So a load of hassle for nothing but at least I'm not out of pocket.

1
Date of experience: Mar 24, 2025

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Business Details

  • Garden and outdoor furniture and homewares for every style and budget. Delivering inspiration, helping the nation to realise their greatest garden dreams. Great value outdoor heating, shading and more. Our product offering appeals to outdoor enthusiasts and casual garden dwellers alike.

  • email info@gardensanctuary.co.uk
  • call 01618200391
  • language https://gardensanctuary.co.uk

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