Name: giglio.com
Telephone: +390916257729
Rating: 3.0

Ana Wright Guest

Please be Aware and don’t shop from…

Please be Aware and don’t shop from this website. They never sent my order and never gave my money back. They hardly reply to emails or pick up any calls. I lost around 1000 and got nothing. Please think before you make you order.

Date of experience: Dec 22, 2023

Elton C. Guest

2 years ago

I ordered on 21 December 5 days ago,but…

I ordered on 21 December 5 days ago,but it hasnt shipped yet? The weak customer service,they don’t answer! 1520196

Date of experience: Dec 21, 2023

Merle Brown Guest

2 years ago

The worst costumer service and a lost package

I am extremely dissatisfied with the quality of the employees' work. I placed the order on November 27th and it was supposed to arrive within 8-9 business days! Today is December 19th, my parcel has been lost and no one from the support service is responding to my emails with questions about my parcel! I ordered a bag for my sister's birthday and because of your negligence, my sister was left without a birthday present!! No one answers me or gives me information about my package!

Date of experience: Dec 19, 2023

Samson Hughes Guest

2 years ago

Excellent customer service (Paola)

Good afternoon, indeed, you were very kind in contacting me both by phone and by message. The treatment has been excellent and the merchandise has arrived perfectly.There is no doubt that I will buy againThank you very much Loli

Date of experience: Dec 18, 2023

HumanLynK78 Guest

2 years ago

Shoes are great but the shoebox is a bit unclean.

The sneakers are great. However there is some dust on the shoebox itself.

Date of experience: Dec 16, 2023

Grayson H. Guest

2 years ago

Exceptional

The item I purchased was authentic and received in excellent condition and at a highly competitive price for the same item at other websites. Customer service was very responsive, impeccable and gracious. My overall experience was nothing short of superior and moving forward, GIGLIO.com will be at the top of my go to websites.

Date of experience: Dec 15, 2023

AP Guest

2 years ago

I would like to thank Dora and Giovanna…

I would like to thank Dora and Giovanna for their support and understanding. They were of great help and very available.thanks to her ! And I recommend Giglio.com

Date of experience: Dec 12, 2023

_xB3loolx_15 Guest

2 years ago

Great!

Came on time, nicely packaged and everything just as expected!! Definitely will order here again!

Date of experience: Nov 30, 2023

Alvina C. Guest

2 years ago

VERY DISAPPOINTED

I received my order very quickly and service was excellent. However, my problem arose when the product I received became faulty. I had to return faulty product which then had to be shipped to manufacturer in Italy. As a result, I have been without my product for several months now as I have to await inspection from Italian Brand. This is not acceptable customer care in 2024. I believe that I am Giglio’s customer and they should be dealing with my problem and then taking it up themselves with manufacturer.Gaia from Customer Care has replied quickly to each email I send, however, my problem has not yet been solved. I am most disappointed.

Date of experience: Nov 20, 2023

SkiZo_3342 Guest

2 years ago

Probably my worst shopping experience…

Probably my worst shopping experience of 2023.I bought a UGG men pair of shoes, I received a UGG lady one, wrong reference code, wrong size. I have been asked to send tones of pictures when asking for a return number, just a joke !