Review Time
This is the most inept and incompetent delivery service. I order an expensive bottle bourbon, and the vender said there must be someone 21 or older to accept on delivery. I added my gate code so the driver could access my residence here in NorCal.I left to visit my family in Texas. Eventually I received a text that my package had been delivered, and I signed for it! I’m 1800 miles away! The lazy ass driver simply threw the package in the weeds next to my locked gate, forged my signature and left. My phone number was on the gate if they had a question…could have even called…and I already left my number when I made the order… lucky for me my neighbor happened to find the package before a thief did, including possibly kids…
Absolute worst shipping company there has ever been. I would’ve given it zero stars if possible. Delivery person went to the wrong address then marked my delivery as attempted no one home even though I had been home all day waiting on a package now they said they would re-deliver it this evening and they would re-contact the driver, but of course that did not happen. Try to call Customer Service again and they’re closed until Monday if I had my choice, I would never have anything shipped by this company again, but unfortunately where I ordered something from uses them. I will let the company know that their deliveries service is horrible And they should change companies if you’ll notice on the website they’re right 1.5 out of five stars pretty sad that they’re still doing business.
GLS employs a third party delivery company called Kangaroo Kourier. The Owner Gregory Jean-Simon and his Manager Wendy Ford operate illegally and have refused to pay many of their drivers for their hard earned work. I worked for Kangaroo Kourier in Medford, Oregon as a delivery driver for almost 2 weeks, December of 2024. Wendy Ford refused to answer questions regarding the pay and no paperwork/contracts were ever given to me or other new drivers to fill out. She kept saying we would receive emails with documents soon, but it never happened. There was also no training from day 1 and drivers had to learn as they went. It was a chaotic mess working under Wendy. After quitting due to the vague, shady operation, Wendy refused to communicate when I reached out to ask when and how I would be paid. Another driver informed me that she blocked me and had no intentions of communicating further. Wendy also told the driver that the owner, Greg refused to pay me since I had quit. She had zero empathy for the fact my pay was being withheld and just said it was out of her hands. As if refusing to pay someone for work they did was okay. It was shocking. These people have no shame. If you quit and aren’t still putting money in their pockets, they have no problem scamming you out of your pay. There are other drivers who quit that still never received their pay as well. I spoke with a GLS employee and informed him of the situation. He said he would encourage Gregory to pay me, but he could not force him too. I understand they can’t control if someone won’t pay. What I don’t understand is why GLS would continue to work with such a business. GLS is still currently allowing Gregory Jean-Simon to have delivery routes in Washington and Arizona. How many other drivers are getting scammed out of their paychecks because of this? It’s very sad to think about. People are trying to earn a living and survive. Many with families to support. Imagine the impact it has on a family when someone dedicates their time and gas money to a new delivery job using their own vehicle and then never receives their pay. Wendy Ford is also still managing, regardless of the fact she has paid the few drivers who remained working, under the table with zero paperwork/contracts filled out. These people operate illegally and scam drivers out of their hard earned pay and GLS is enabling it. This makes me question the integrity of all parties involved.
Package was on time but apparently the delivery person was to lazy to walk up the 4 steps to the porch and set it by the house so porch pirates didn't have direct access to it, but nooooo he set it on the steps(in the middle of the step to be exact which if someone went outside with their hands full they could have tripped on the box) which the steps are right next to the public sidewalk!! I'm not sure how any company that specializes in delivering packages thinks that's an acceptable place to put customers packages! I hope your delivery drivers have the exact same kind of delivery drivers for their own packages! Lazy
Absolutely garbage service.Package was taking longer than it should have, so I checked the tracking from the vendor. "Delivered" my package that requires a signature on 11/14/24 at 11:44pm. Almost midnight for a residential delivery? Yeah? Tried to contact GLS. Their only "contact us" is a chat box, and said chat box wouldn't connect for days. When I finally got it to connect (11/22), they claim that it's past 5 calendar days and they cant do anything. TWO OF THOSE DAYS WERE WEEKEND DAYS for starters. so no, actually not okay. This, today the 22nd, is the 5th BUSINESS day and should still be applicable to file a claim, under your own dumbass 5 day rule.You lost my package, refuse to provide proof of where you delivered it to, and let some random ass person sign for it (without ID i'm assuming) who isn't even associated with me. That's $150 dollars your driver lost, and both you and the person I ordered from claim it's the other person's problem. Not the first time I've had issues with your service either, GLS. Last time you messed up this bad, someone "signed for it" and left it out front of the business that I work at. Just like, by the road. Again, time stamped at nearly midnight. On a rock. Covered in beetles when I found it.Never, and I mean NEVER use this service.
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We provide parcel and freight delivery services in California, Nevada, Arizona, New Mexico, Oregon, Washington, Idaho, and Utah. We deliver to every address in CA, OR, WA, and ID as well as the metropolitan areas of AZ, NV, NM, UT, and CO.
