Review Time
This company has to be the worse option you can use for delivery services. Order a package and for some reason the seller decided to use this garbage for the delivery. It's been 15 days on a package that was purchased through Amazon, which 90% of Amazon's packages take the longest at 4 days (unless coming form over seas). 15 days!!!!! No tracking information besides that it got picked up at the seller. You PEOPLE SUCK!!!!!! requested full refund form seller as I know now. My package will never arrive.
If you're trying to run a business, don't waste your time with these clowns. I went through the laborious process of setting up an account with GLS so I could ship wine from Napa to southern California. Scheduled the pick up for Tuesday and they didn't show up. They showed up Wednesday and the GLS driver decided he couldn't wait for 3 minutes for the warehouse to print the bill of lading. Rescheduled for Thursday, they showed up and picked up 16 cases of wine. 12 cases were delivered 2 days later. The 13th case was delivered a week after that. The last 3 cases were lost in transit. Their "exhaustive" trace turned up nothing. That's an 81% success rate. Pitiful! Now I must wait 60 days for them to process my claim for the lost cases.
We ordered something online. GLS delivery guy came to our house, and threw our package 10 ft from our front gate to our front door. We have glass on our front door. The door could've been damaged. Also, the guy didn't know what was in the pkg, and it could've been something fragile or made of glass. We heard a loud bang when it happened, and we have the whole thing on our RING camera video. We called GLS, and they read from a script saying they'd file a complaint with the management team who handles the drivers. They also said we'd get a call back within 10 min from a supervisor. No one called us back. We called them again, got another rep, an that rep read from the same exact script as the first rep. There was no empathy or concern over this incident. We are thinking of posting the RING footage on YouTube and social media. DO NOT DEAL WITH GLS IF YOU CAN. The absolute worst delivery company that exists. We filed a complaint with the Better Business Bureau (BBB), also.
They don't service their drop box locations at the times advertised. Almost costs us $20M. I did the Chat and asked for the someone to retrieve the package for us and I would come and get it from them. They suggested that I could sit by the drop box all day to try to catch the person that might service the box. I called and they said that they would look into what they could do. I have not heard back. Luckily our Bond company came through and was able to help us out. Working on getting other shipping accounts our office and use, because I Will not use this company ever again. It is not the first time they have messed up. They have not picked up a scheduled pick ups in the past, luckily the stakes were not as high as this.
GLS tracking showed my package out for delivery, then on two following days said the delivery was rescheduled each time. After that, there were no more updates. Upon trying to contact them, their chat function on their website is useless. It takes about 7-10 minutes to get a representative, and then if you don't send your response with 1 or 2 minutes they completely end the call.
I think it’s zero stars they don’t even get a star, but since I can’t leave it, I’ll give them one. The drivers are all idiots. We were going to pick up our package in town go out of our way to pick up the package in town and they took it on their delivery truck. We are re-organizing our lives to pick up a package. They won’t deliver because we live in the country And they don’t want to drive all the way out here they have been making excuses for days saying they’ve Been trying to deliver the package when we know they haven’t because we’ve been home. They have been lying through their teeth, not getting our package to us and then when we ask them to hold it, they take it on the truck. These drivers are idiots. Don’t get shipping through them.
Terrible company, package wasn’t delivered or even tried too. Yet they said delivery attempted but no one home. Called customer service and they said they would have it delivered that day and make sure the driver went back ( even though they never arrived in the first place, cameras prove it) they assured me it would be delivered that day. Still no package, don’t trust this shipper. Now have to contact the merchant to get a full refund and find a new merchant that doesn’t use GLS.
Terrible service! These people act like they don’t know how to use phones. If you go to their warehouse, no one will tell you where the courier delivered your package. Just awful. The courier left my package at a different address. No one responded to my calls or messages. If you value your time, it’s better to use another company.
Terrible delivery service. Tried to deliver a package to my apartment but didn’t even try calling my number, which they have, or using the apartment call box directory. Then they said they’ll request to try and deliver the package same day but it’s not guaranteed, after I told it’s an urgent package. Useless company.
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We provide parcel and freight delivery services in California, Nevada, Arizona, New Mexico, Oregon, Washington, Idaho, and Utah. We deliver to every address in CA, OR, WA, and ID as well as the metropolitan areas of AZ, NV, NM, UT, and CO.
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