Review Time
Ordered a 48v strimmer from their website - Just like others - got an order confirmation email then nothing for over a week. Opened a "case" but no reply to that either!My order is Order UK13757PLEASE EITHER REFUND ME NOW or send me my order in the next few days otherwise I will start a section 75 refund as I paid with a credit card. I have email proof I have tried to contact you with NO RESPONSE .
Had greenworks tolls for ages, spent thousands of pounds on mower, strimmer, trimmer, blower, 5 x 5ah batteries, 2 chargers, pruner, you name it. Possibly the worst customer service you can ever experience, no reply to emails, no phone, no reply on anything. Considering the tools are not even that cheap you would’ve assume their support was good, never again. I am now swapping all my tools for either EGO or the more UK rooted STIHL. Update 04/09/2025Wow the customer service has replied to me here on trustpilot, cool. See how good you are, I have a brand new 82v SP Cramer lawn mower which needs partsCRra331102375CRra331092375a Forward me an actual working email and phone number and I’ll contact you back.Look forward to your reply, with very little hope. - I will update this on due course -
Backpack Sprayer had leak within warranty period. Greenworks agreed to replace the sprayer. The replacement sprayer leaked in the exact same location as the original defective one. Highly likely a recurring problem with which they would be familiar. Contacting the company cannot be done thru an email link, only phone (or useless chatbot). Hold times for phone service are extensive, 43 minutes for my 2nd contact with GW. Customer service reps are helpful once reached and company does replace defective product.
Less then one star if I could bought weed eaters and 2 lawnmowers lawnmower stopped working and now I can’t get customer service on the phone and I paid for the extra warranty for four years and they refuse to warranty after 1 year this is a scam website don’t buy from them products don’t last a year and when you start inquiry about warranty all your tools history disappear and cannot be rewarded glad I went through shop so I still have proof of purchase but it doesn’t matter cause you can reach them through chat, email, or phone
Ordered a Greenwork 24v Hedge Trimmer 56cm Gen 2.Had confirmation of order 13594 on Monday 1st September 25.It has now been 10 days since order with no correspondence from Greenworks.So contacted by email to find out where my order was and i got a case No02147312. Still no one has contacted me about my order.I would understand if Greenworks had sent a message to say there's a delay getting the item in.At Least i would know why i haven't got the item yet.It's unfortunate that i have ordered several items from Greenworks but puts you off trusting them again.There is no contact number to call so you can't even talk to an advisor.Ive spoke to the my payment method and if Greenworks doesn't get in touch in the next couple of days i will put a complaint to my bank and ask them to get my money back. Regards Alex
I have amended my review from 1 to 4. I like greenworks tools, however your customer services is appalling. 1. You need to get rid of that Contact form on your website and have a telephone number and live chat that people can contact you on. I had to find the Facebook page that I could message your company on. They were fantastic and I take my hat off to them. However when i finally found out who the currier was I contacted then myself only to find that they had never received the item so it had never left your warehouse. I have no idea why you told me it might take 28 days to investigate the missing item when it took me 20 minutesto find out what happened. At least once I emailed the replies I received from the currier, you quickly emailed me and despatched another item that I have now received. You def need to overhaul your customer services. They seem to be your main problem, and the reason you have so many complaints. The items themselves are excellent, it's a pity the way people can contact you is truly dreadful.
Yet again GreenNowerks continues to be upsetting in its products, latest being a replacement Strimmer Head. Nut in Head disappeared when trying to screw into Strimmer rendering it useless.Well done Greenwerks!!!!!Lucky I ordered a generic one too or No customers fraction of PRICE.
Greenworks is an untrustworthy company. They engage in bait and switch tactics with fictional promotion deals to get you to click on their site. Looking at other reviewers, people have had an extremely difficult time trying to have their warranties honored. Reaching a customer service rep is fruitless, a waste of time. They are owned by a large Chinese conglomerate with an American subsidiary based in North Carolina There is absolutely no way to contact anyone in a position of responsibility. Avoid if you can and buy from a company that respects their customers.
I reported a fault with battery life, under warranty, and received a reply saying they had an increase in workload and would reply when they had time. After 6 weeks, still no reply. I sent a second complaint after 2 weeks, and still no adequate reply after a month. I recommend you do not buy their products.
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Lawn mowers, pressure washers, blowers, cordless drills and other quality power tools for home and garden by Greenworks.
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