Review Time
I really wish I read these reviews before trying out this company. I was looking for a smaller mower with mulch bag. I found one online and then chatted customer service to see which bag would fit. They told me and then I ordered. When I received the bag was incorrect as this mower could not even have a mulch bag. I talked to customer service and explained everything and even though a Greenworks employee is who told me to order this setup - they would not waive the $45 return fee. I had plans to immediately order another Greenworks mower but due to the terrible customer service I just returned and bought a Ryobi.
i have greenworks lawnmower, blower, edge trimmer and snow blower(2 stage $$). They say that their batteries are compatible across the products...even though i have 80v batteries...they are different sizes and I will not be able to use them on my snow blower and on my lawnmower. False advertising. I wish I had not bought their snowblower and will not be recommending them. They use different battery sizes for the same 80V type.
I am currently for 6 months in warranty with my items, I did call several times and they just excuse themselves. What is the use of having a 10 years warranty on batteries if they cannot even replace them in time. The chargers are damaged by not using them at all, swear I replaced my charger and it arrived in one month, then I didn't use it for 1 month and I needed it after and and guess what, it was no longer good, it was good when it arrived... I replaced my charger 3 times, batteries is the third time also, just the chainsaw is still intact cus I DID NOT use it excessively ... Worst customer support, worst warranty, worst service.... The product is good only if it works, make some prayers and hope ot wont let you down ... Update reply:22/10/2025I am from Europe, we have Cramer here, but I could not find them on the platform, however, I researched before buying the products and is just that Cramer sells in Europe and Greenworks in America. When I purchased the items, got at that point 10 years warranty for batteries, now they make it 5, but still they do not help me with the warranty. I cannot contact anyone from Cramer personally, just 3 party entities every time. I send already an email to get the money back and return the products, since I cannot use it for over 6 months, and at this point all I have is just the chainsaw, the rest of the items are in warranty for months. The local seller that I bought the full packet (batteries, charger, electric saw) do not even reply to my email, so I will have to send a physical letter with the request of giving the money back, and if not replay within 15 days after I send the letter, I can finally act in court. Thank you for replay on my message, and if there is any possibility to write this review on Cramer, I will do it there and delete this one.
Customer be aware of Greenworks misleading advertising and return policies.I've recently had a very bad experience with Greenworks with a blower that was advertise as low noise even reinforcing the wording featuring mis leading pictures. The reality of the product was that you even need ear plugs to operate that model.Now, the worst part that can happen to anyone with any product is that if you try the product, they won't allow you to return it. If it's renewed, even if you don't use it.How are you going to know the product is so loud to the point of needing ear plugs, if the description of the site says low noise, and you cannot even try it?Customer service only offers an apology for the misleading advertising, but don't allow returns.
The batteries are extremely hard to install and remove. The company told me that it is just the design (it's a poor design)the customer service rep. hung up on me as I asked to speak to a manager.unless you want to wrestle with theses batteries i suggest thatDO NOT BUY ANY OF THESE PRODUCTS
i placed the order on Friday and I understand it’s only been 2 days, but I haven’t reviewed any updates on my order which is a red flag to me because I order online all the time so I called and they said it takes at least 10 days to receive an update on my order. I think that’s unacceptable and no where on the website does it say it takes that long. I requested a cancellation and he said they cannot do that, I only have 30 minutes. So I have to accept the package and return it to get my money back smh I will be disputing this transaction with my bank. Very unprofessional and does not care about their customers.
delivery and customer service is poor. I ordered a battery operated lawnmower that included 2x24v batteries and the charger. Zero communication about delivery for ten days then the lawnmower arrived but was bare, no batteries or charger. I filled in the contact us form on the website as I called the number in Germany to be told she couldn't help and I had to fill in the form. About 5 hours later battery and charger turned up.Concern about a failed delivery and a lack of confidence generally was entirely caused by the dire communication from the company. Lawnmower seems good on first view but the company is not helping itself at all by very poor communication with customers and the lack of a UK phone number.
Bought a 2.0ah 60v battery in 2022 on Amazon. They have a 4 year warranty. Battery just went bad. I called them and they informed me that I hadn't bought the battery from an approved seller on Amazon. What??? They would not honor the warranty. Went up the chain to a supervisor. No dice. I have a large 2-battery 25 inch mower as well as a chainsaw, hedge trimmer, weedwacker and leaf blower. I will never never never buy another tool from them. Or battery!
I have Green Works strimmer and chainsaw. The machinery is ok at the moment, but the batteries and charger in my opinion is very poor design. To attach and unattach the battery from the charger is not easy; there's a lot of force to push and pull it in or out to connect or disconnect. After about 2 years, of normal use I'm facing having to replace the expensive batteries and charger and for what? Another crap design and performance charger and batteries.
I bought a Greenworks pressure washer from Lowes and it stopped working after a short time. When I called about the warranty, the representative at Greenworks had me run through a bunch of tests, which I did, but then he asked for my home address. When I refused to give it, he got rude and hung up on me.This is unacceptable. Not only did the product fail way too soon, but the warranty support was rude, unprofessional, and completely unhelpful. I will never buy from Greenworks again, and I wouldn’t recommend their products to anyone.
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Lawn mowers, pressure washers, blowers, cordless drills and other quality power tools for home and garden by Greenworks.
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