Review Time
As Griffin mill pigout have admitted in their response that the recall on the timing chain on my pigout 2005 diesel has not been done as I said total rubbish from Griffin Mill Pontypridd DONT BUY A CAR FROM THIS DEALER If you have a recall it won't get repaired unless you pay for it yourself.
From start to finish, the service we received was absolutely exceptional. Richard's knowledge and professionalism are truly unparalleled, making him an invaluable asset to Griffin Mill. We just collected our new car from Richard today, and the entire experience was seamless. We cannot thank him enough for his outstanding customer service and support throughout the process.
I purchased a Nissan Juke and added a Extra Years Warranty as the Sales person explained it was a good investment as the Car was only 2.5years old when purchased, After being very happy with the car i pre arranged to have tyres replaced all round and Griffin Mill said they could price match as i had always dealt with them i booked for tyre replacement, However on due date I had only just arrived at garage when I noticed Lack of Power, So I asked reception if someone could look at Car, I was abruptly told by a very rude person that it could not be seen that day , Which I understood, I duly arranged with the reception to hire a car,As I only live approximately 8 min from garage , I was shocked when I arrived home and the telephone rang and was told it as the gearbox and because a Rubber pipe had perished it was not covered by Nissan Warranty, After learning the Cost quoted as £5000/£8000 pounds and the fact I was told the Car Value was only worth £6000, It was a pointless repair. I said I disputed the Terms Griffin Mill had refused to validate the repair under warranty and contacted Nissan UK Direct, I was informed by them that the Warranty was indeed valid, But they would fully investigate my claim.Then a person contacted me from Griffin Mill who said they were going to investigate Claim. Now comes the shock after several days and many e-mails I found out that the Car had never had a diagnostic test and that the person who wrote to reject the claim had changed the Pipe in Question from Perished to Corrosion, And even though Nissan carry a 12year anti corrosion guarantee Warranty , It all means Nothing as the Dealership refuse as they are only a Franchised Nissan Dealer. Waiting Now for Further Outcome as also found out that the car was never Looked at by any Technician as i was originally told/.
Just ordered the new Peugeot E3008 GT Fastback and from the first initial contact with Griffin Mill the customer service I received was second to none . I have been a Toyota Hybrid customer for past 6 years and had great service but decided to transition to all electric , Griffin Mill helped me enormously make that decision to go for it . Nick Payton has seen through the whole journey and experience and I have nothing but admiration for everything he has done and advised . A great salesman and couldn’t do enough . I’m glad I’ve chosen Griffin Mill Peugeot thanks to Nick
DO NOT BUY A USED OR NEW CAR FROM THIS KIA DEALERSHIP UNDER ANY CIRCUMSTANCES!!!!The "salesman" we spoke to when purchasing a new car issued a plethera of broken promises and excuses and the service overall was VERY POOR! It was only when we threatened to cancel the order and go to another dealership that the car was eventually delivered. AVOID THIS DEALERSHIP!!
Customer service at this garage is so so poor. I ordered a.part on 9th May 24 was told 7 to 10 days and no part still on 28thmay. They just keep telling me different arrival dates. They quick enough taking your money. I have e mailed the manager here and had no response so he must know how bad it is. AVOID AVOID AVOID AT ALL COSTSI bet I don't get a response looks like they only respond to good commentsStill no response a week later Told you so
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Welcome to Griffin Mill, your premier dealer for new and used vehicles in South Wales.
We are an official dealership for Peugeot, Kia, Fiat, Abarth, Nissan, Renault and Dacia, and approved aftersales centre for Skoda, Alfa Romeo and Jeep.
We offer vehicle finance across our entire new and used car range, as well as service after-care, service plans and parts.
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