Review Time
A big shout out to Kyle for giving me and my husband the best experience buying a motability car he is so polite and professional nothing is too much trouble if I could give him ten stars I would well done kyle griffin mill should be proud of you
MRS GAIL THOMAS
This garage is an absolute shambles my car has been in 3 times with the same battery issue in the last few weeks all they ever say is they have updated the car within a few days same problem complete waste of time do not go with this dealer
Shame I can’t give no stars. Absolute shambolic customer service. I’ve spoken to 3 different people from the service department and gave my name car reg and email. Asking for a price on a gearbox service which Peugeot state at 60k. Miles. And they haven’t got the decency to get back to me. I’ve even gone to the head office and still waiting. Give it a miss. I’ll give that 100 stars
A big shout out to Kyle for giving me and my husband the best experience buying a motability car he is so polite and professional nothing is too much trouble if I could give him ten stars I would well done kyle griffin mill should be proud of you MRS GAIL THOMAS
Avoid if your car is out of Warranty.I contacted Griffin mill in regards to an issue with my Gearbox as when I put it into 6th gear there was a crunch. I knew from having owned Kia Sportages previously that they do have issues with the synchronizer rings and it is a very common problem so I contacted my local dealer to make a appointment and arrange for them to have a look at it . I dropped the car off to them and they said they would contact me later in the day .. when i received a callback they agreed that 6th gear was as i stated crunching but could not give me a price they just told me that the gearbox would have to be stripped at a cost of £167.00 an hour and it will take 8 hours £1336 then after that they would investigate to see what the issue was and whatever needed would be extra on top potentially up to £4500 maybe more. I was willing to go with this stupidly but they could not offer me a courtesy car or give me a timelimit of how long it would take .. the last time on my previous Sportage it was 6 weeks ! I declined and said I would pick the car back up ...they then charged me £162 for them diagnosing that when you went into 6th gear it did indeed definitely crunch ...Cheers I knew that already!!... I will say that the Ladies on reception were nice but as for the company itself ...Please Avoid .
I’ve visited Griffin Mill this week to look at a Leapmotor. After going to numerous car garages prior to this, we were greeted by Seb who has been fantastic. His customer service has been outstanding, nothing was too much trouble for him, his knowledge of the brand and vehicles is faultless. Really refreshing to actually have a salesman that’s not pushy or arrogant. Best showroom experience in the 20years, he deserves positive recognition for his service.
I cannot fault the attention I received at this venue. I was not harassed by salesmen but one was always available in case of need. A big thank you to Martin Baker for his patience and care and also to Rhian in finance for the explanations which gave me peace of mind.
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Welcome to Griffin Mill, your premier dealer for new and used vehicles in South Wales.
We are an official dealership for Peugeot, Kia, Fiat, Abarth, Nissan, Renault and Dacia, and approved aftersales centre for Skoda, Alfa Romeo and Jeep.
We offer vehicle finance across our entire new and used car range, as well as service after-care, service plans and parts.
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