Review Time
A complete lack of empathy from this garage. No people skills and you as the consumer have to do all the chasing…. My car went in for a gearbox replacement under warranty in July 2024 and by December 2025 and less than 18,000 miles later it needs replacing again, only the garage state “there is nothing they can do” … This is despite me having to wait over 5 weeks for a diagnostic appointment and them letting me take it in knowing that they would not be willing to offer any gesture of good will towards the repair. I completely understand that they offer a 12 month warranty on works carried out, and Jul 24 to Dec 25 is 15 months …. But we are talking about a brand new gearbox that has failed in 15 months and less than 18,000 miles. This is not a good look for the garage or the brand and has ultimately rendered me with a large repair bill with no real solution offered. I was shocked that given the circumstances there was no leeway or even any compassion shown. When questioning the reliability of the parts I was told by the service receptionist that “some gearboxes go sooner than others” …. Really not impressed and quite frankly upset by this as 15 months ago I took my car to this garage in good faith.
For the second Renault service in a row I have clashed with the reception team, Car arranged for an AM service dropped of 0730, 1225 still not taken in to the workshop, They tried to carry out work I had not asked for this time.Last service ,an A short service, wait for it to be carried out, dropped of 0800 after many complaint's I left the reception at 1530Will not be using again.
Contacted their parts department 3 times over the last 7 days, no answer, linked in to their remote answer service, and promised a call back. never recieved, even after chasing up. total lack of respect for customer service would never use again , bought my car from the dealership and even they tried to pass off less than agreed and paid for, but that was resoved when i said i would take the car back for a full refund inder my consumer rights. my advice do not use,FULL STOP
Bought a used car Off Nissan Griffin mill, sales team were great, had a fault on the rear seat belt sensor, took it back & service manager said it needed a new sensor, I had a recall on the car, so decides to book it in for both jobs in to be done, when I picked it up I was given the keys & nothing was said to me, I started the car & the rear seat belt fault was still there, I went back in & was then told they would have to order a sensor, 2 months later I'm still waiting for the problem to be sorted, telephoned again today & was tolt they would contact me, this is the second time I was told this, Poor service
Kia Picanto GT Line S 2025 from Griffin Mill.There were a few hiccups along the way. Then Kia delivered an automatic when I'd ordered a manual gearbox. If Kia had delivered a lesser, I wouldn't even have entertained looking at it. I was prepared to wait another 6 weeks for correct ordered car. I've never thought about, sat in or driven an automatic before. So the driving experience was going to be totally different.After some serious thought, I decided to test drive it that week and felt it wasn't as disastrous an error in the end as I'd first feared. Yes a far more expensive car but if I hadn't got along with driving it, it would have been no.I decided eventually to trade in my 12 year old for the new 'Picanto GT Line S Automatic' and all is going fine.A company is only as good as their after sales and how they treat their customer. Both Kyle and Stewart have treated me with respect and care and have been helpful throughout. When I eventually decided to buy the Picanto, Stewart was very quick to compensate me as much as he was able to for all the messing about .The new calculated deal was a good and fair one.In the end, when orders go wrong, there is no point shouting and losing your temper, the customer can walk away and the sale, lost. It is how a customer is treated when things go wrong that a company shows their true colours.I'm now enjoying a whole new driving experience. I feel that in my case, in the end, Stewart and Kyle both went above and beyond what I personally expected with old fashioned attitude of customer care comes first.
Visited the Peugeot service department early this morning for two recalls which were previously booked inOnly to be told they had no parts to carry them out??These recalls were for inspections on the items and only needed parts if they found were defectiveBut they didn’t even offer us the inspections while we were there.Total waste of time.
I would like to say a massive thank you to lewis bevan I have just purchased a leapmotor c 10 and absolutely love it lewis was professional and so helpful and went above and beyond to help the process and he was exactly the same wen my wife bought her new car keep up the good work lewis would also like to thank mark for all your help and support and for making the pick up day so special also the reception staff are all amazing always a banter and a friendly face thank you all so much
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Welcome to Griffin Mill, your premier dealer for new and used vehicles in South Wales.
We are an official dealership for Peugeot, Kia, Fiat, Abarth, Nissan, Renault and Dacia, and approved aftersales centre for Skoda, Alfa Romeo and Jeep.
We offer vehicle finance across our entire new and used car range, as well as service after-care, service plans and parts.
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