Review Time
Ford Basingstoke location - terrible customer service. Purchased a brand new car less than 3 months ago and had multiple issues which required 9 visits to the dealership. At one point the car was in for 3 weeks as they didn’t know how to fix it. No acknowledge or responsibility taken. Constantly had to chase for updates. Staff stating that they called you and left voicemails when they haven’t. Staff rolling their eyes at you when you voice your dissatisfaction. Will not be returning to this garage for any future concerns and will not be purchasing another Ford!
Ian Dubissette, a great service advisor who resolved my issue swiftly and responsibly. I have been visiting the place for over 5 years. Everyone from start is great, from the first handshake with Akis. Who welcomes everyone with kind smile and respect.
Collection day went almost perfect, aside from a little mishap maybe while the vehicle was in the paint department I noticed what looked liked over spray. The issue was handled very well by Stuart. Collection was delay by a day but the car was immaculate
I am writing to express my dissatisfaction with the service I received from one of your sales representatives at the Toyota Warrington, regarding the purchase of my vehicle from your dealership.When I purchased the car, I was informed that it only came with one key. As a result, I had to arrange for an additional key to be reprogrammed, which caused unnecessary inconvenience. Furthermore, I have repeatedly contacted the salesman via email regarding a recurring message on the vehicle’s display that reminds me to “check rear seats.” Despite several follow-ups, I did not receive a proper explanation. Instead, I was simply referred to the service department without any further suggestion from him. When my wife visited the service department today, she was only informed by the service department that the replacement vehicle must be returned before 5:00 p.m. This arrangement was not communicated to me in advance. As a result, my wife was left without a replacement vehicle for the afternoon and she needed yo ho to work before 2:30. To accommodate this situation, I had to cancel one of my driving lessons in order to deliver my car to her, which caused me significant inconvenience and loss of time and loss of money. When I reached your service centre and asking about the matter of the warning message, the staff of the service centre not informed in advance. They said the sale men hasn’t told them about the matter, but she told me that this feature is a built-in safety function of the vehicle and can be manually ignored if desired. It is disappointing that the salesperson was unaware of such a basic feature and was unable to provide accurate information or appropriate guidance.I believe this situation reflects a lack of product knowledge and follow-up responsibility on the part of your sales staff. I hope your dealership can address this issue to ensure future customers receive better support and accurate information.Thank you for your attention to this matter. I look forward to your response and to seeing how this issue will be resolved.
GROUP 1 RESPONSE - AFTERCARE RESPONSE SHOWN BELOW - I NEVER COMPLAINED THE SUSPENSION WAS FAULTY OR ABOUT THE WARRANTY EITHERWe have responded on several occasions to you regarding your car.There is no fault with the suspension, you were not mis sold and despite you contacting several motoring journalists we will not be responding to you any further. your complaints have now become vexatious, and accusations of dishonesty are completely unfounded.Should you have any warranty issues with your car they can be dealt with at any Audi dealer in the UK but Cheshire oaks will no longer deal with you as your constant false accusations towards us have led to a complete breakdown in our relationship. Should you be unhappy with this full and final response please reach out to the motoring ombudsman who will advise you if your rights and how to proceed. The details of the ombudsman are below Scott walkerHead of business
I am a great believer that reviews should be fair to all parties and based upon the information you have at the time of writing. On that footing I have modified both the review and the title.After a large amount of work by the dealership it appears the Brake Assist had an intermittent fault due to an issue with its wiring harnesses, so the vehicle could have passed its sign off only to fail post release. That infract happened when the vehicle was returned for correction with initial no fault evident, but as the technician moved the car the error became evident.The problem was related to one of the following:- Poor vehicle packaging Poor assembly Not manufactured to design specificationInappropriate component and vehicle validation testing None of which sits with the dealer, but with the vehicle manufacture and system suppliers.In view of the criticality of the failure I urge Mercedes Benz to investigate this even creating a vehicle recall if the evidence indicates that is required. I would like to thank the team at Nottingham for establishing the route cause and enabling the vehicle to be returned to a safe condition As ever this review is to highlight potential issues to other customers, its down to other customers to decide if they engage with this organisation based on the information provided
Claim your business profile now and gain access to all features and respond to customer reviews.
Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.
Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
See more
hellobody.com
honeybirdette.com
lotussurveyorsltd.co.uk
fergusonhome.com
verifydebtsolutions.com
glynhopkin.com
headlineprinters.co.uk
nationwidecoins.com
embassylondon.co.uk
greendragon.tech
