Review Time
Sadly, very disappointed. Have previously had good experience with Gudrun, including some of my favorite jersey cotton pants, extremely comfortable and colorful, that I wear for teaching my fiber arts classes. Recently ordered pants in December, long ship time! and today they show up bearing no resemblance in style, fabric or color to what I ordered. Called, discussed item numbers versus ordered item numbers and got a very abrupt customer service rep saying, "Oh, too bad, warehouse mistake, what you ordered is all sold out. Have a good day!" Did offer refund but you know? When you are looking forward to something and wait a long time and then...Sigh. Not good
I am also disabled and therefore requested a UPS collection of a returns parcel. I have waited for two whole days when they have said they were coming between 9am and 7pm. On the first day they said that they had come and that I was not in, that was not true and they didn’t leave a note to say they had been, all other parcel companies do this. I was assured that they would come today, they didn’t. I am having to spend hours on phone calls. The goods are worth £80. I have been a loyal customer but I wouldn’t like to risk using Gudrun Sjoden again. I feel that I am owed some explanation. Wish me luck trying to get on to UPS again tomorrow morning
Being virtually housebound, I requested home delivery. My parcel was left at a collection point in a nearby village, the delivery driver claiming that I was not home to receive it, which was untrue. No-one let me know what had happened to my parcel, and I only found out when I rang their help line, and the call handler implied that the situation was my fault. I still don't have my parcel. Gudrun Sjoden has my money, and there is no sign of any 'customer service'.I have pointed out that I have had no problem with deliveries from Hermes, Amazon, Ocado, Royal Mail or our local pharmacy.
I love the look and the clothes and they are pricey. I made the mistake of assuming that because they promote themselves as a sustainable and ethical company that their customer service would be along the lines of somewhere like Lakeland. How wrong I was. After many years of shopping with them, I bought a wool coat this winter. Within two or three times of wearing, the fabric already started to pill under the arms and sides. It is not a robust coat-worthy wool felt, which is not good for the cost, especially as I expect a few years of wear before it starts to look worn (I don’t think this is unreasonable, my last coat from Top Shop was a wool felt one which cost about £70 and lasted 10 years before the usual signs of wear and tear took their toll). So I contacted customer service who asked to see photos. I sent two, clearly showing the issue, the reply I got was that they couldn’t see anything wrong so could I, at my expense, return the coat for examination. This was well within the standard return time of 30 days too. I replied expressing my disappointment with their response, politely, and haven’t heard from them since. I will continue to wear my coat until it’s just too tatty (probably in a couple of months time) and will not shop there again.
I called customer service this morning after placing my first order over the weekend. I read about " how pleasant this company is to work with" so you can imagine how shocked and disappointed I was to speak with a woman who was rude, sounded almost angry that I called and was abrupt in her answers. She clearly did not want to help me. My first order will be my last.
I was very disappointed to find on ordering over £200 of clothing on what I thought was free delivery I still had to pay a further £3 if I wanted to have it delivered to my home address . The catalogue states SHOPPING WITH US IS SIMPLE FREE DELIVERY, but keep reading the small print, its not free and the returns system is also NOT FREE . Ive cancelled the order and on looking at your review page it would seem I have made the right decision.
I have ordered lots of knitwear from GS. top quality, great design, stunning colours, wash well. Not mass produced. Unfortunately the tunics and dresses dont suit my shape but that isnt fault of GS.Delivery good. Returns/refunds reliable.Customer service staff polite, helpful.Beautiful recyclable catalogue.Respect company ethos.
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