Review Time
I used to love this site.BUT now dreadful delivery.Item arrived days later than emails and tracking stated.and the package was damaged so the item was wet as it was raining and was left outside.E mailed gudrun twice and got no reply.Sizeing very variable so medium size jumper huge,at least a size 18/20.not worth paying another £7.00 to return a sale item so going to sell it on line.I have unsubscribed from their emails etc TWICE now but they are still arriving.They can produce countless emails but dont bother replying to messages.2 stars is generous
I tried to place an order today using the EU site. I live in Belgium but my Dutch language skills are not good enough to order products like these. The EU site is in English but won't let me order and ship to Belgium. I contacted the customer service line and got a rude email from them asking why I wasn't ordering from Ireland (where I used to live). They never offered to help me order or give me assistance. Just a rude email. I would give them one star except for the clothes being nice IF you can get them.
I have always loved Gudrun's clothes, but feel pretty ripped off by the service charge of £5 added to the sale item I recently bought, as its sale price is under £40. I also need to return the item, and believe it will cost me £7, as I am not requesting an exchange or reporting a fault. I am returning a pair of jersey trousers because the fabric is a lot thinner than I was expecting and will be no good for wearing in autumn or winter, as I'd hoped. Really disappointed to be £12 out of pocket because the item was not what I was expecting.
I love the look of Gudrun Sjoden clothing but the quality is substandard. I've bought lots of dresses and every single one has developed a problem of some kind shortly after purchase. Holes have appeared in some - one dress actually arrived with a hole in it. I've stitched them up on the printed dresses, but still, they weren't cheap and this shouldn't happen. With a plain orange dress, after the first wash, a white patch developed on the front that was so visible that the dress had to be binned. If clothes have to be sent to landfill after a couple of wears they aren't green or sustainable as the website claims. Most of the dresses lost their shape after washing too. I am very careful with my clothes and I wash them at 30 degrees, always following instructions. I haven't had this problem with any other brand of clothing. I am so disappointed. Gudren Sjoden have now lost my custom.
i had stupidly ordered a sales dress for the second time and asked if they could cancel the order. they said no because it had been invoiced and it was going to be sent the next day. i told them this was unacceptable as it hadn't been sent yet and offered to take a credit note. email ignored, item still sent.
Beware the Kauri woven organic dress in blue..... blue colour will transfer to hands, arms, any body part that's exposed to it.Generally I like Gudrun clothes and I have the Kauri dress in black, and it's lovely. However I think this blue dress is not fit for purpose .. who wants to wear a dress that's going to transfer colour to your skin? It should be withdrawn from sale.
I have bought GS clothes for years, and I love it. I love the colors She has a palette that’s very cool and everything goes well with everything else Almost all clothes have POCKETS!I have some tunics that are at least 5 years old, worn every day but not worn out. The colors stay beautiful I feel good when I wear GDThe clothes are a bit pricey, but here in Scandinavia they are affordable, I buy only two, three every year but since they always fit together, after many years I have a lot that I can mix so I look like a new me every day…Never had problems with sending, but maybe it’s different around the word?
Item arrived. Colour was not as shown. Sent back next day. 14 days later still no refund. Queried this via email with customer services. The beginning of a a long exchange of emails. Said the documentation wasn’t with the parcel. The parcel would be sent back to me! Days later parcel delivered to my address. Took photos of the parcel and sent to customer care asking what had I failed to do. Apparently nothing all documentation was there! Then cc emailed me attachment of fresh documents but I don’t have access to a printer. Now waiting for them to be posted to me. It was so much easier when items could be sent to this Scottish returns facility. I won’t order from this firm again.
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