Review Time
I arrived at the counter at 12:20am and was greeted with a small sign which stated a €30 “service” (translation BS bogus) fee will be added to the rental. This fee was not disclosed ANYWHERE previously. I showed proof of insurance coverage - including a letter from AMEX, but Hertz still insisted on charging me a CDW fee. Despite prepayment of the entire rental, I was charged an additional €105.53 when I returned the car.
Came to the rescue when I was stuck outside Hertz in Sallynoggin with a flat battery in my car. Totally unrelated to their business but they asked no questions and couldn't do enough for me.Went above and beyond. truly grateful to the Cavan lad that came to the rescue! Fair play!
I've rented cars from different companies at Dublin Airport for years, and Hertz are by far the worst. Since last May, I’ve been chasing them to return a deposit they are still holding. Despite my bank confirming no refund was ever received, Hertz continue to insist the money was sent back. Their responses are generic, irrelevant and clearly written by AI. To make matters worse, after I returned the car, they made multiple attempts to take additional money from my account, even setting up a “recurring payment” without authorisation.I’ve lost count of the emails I’ve sent, all to no avail. I would strongly advise avoiding Hertz at Dublin Airport.
I am absolutely thrilled with the Hertz customer assistance I received at Kerry Airport. The staff are so polite, efficient and caring. I truly felt like I was getting the VIP treatment from the moment I entered the premises until I left. I would especially like to thank Mr. Coffey, the location manager for his outstanding attention to detail and ensuring I knew what I was renting, terms of the agreement and answering all my questions. I will definitely become a recurring customer. Thank you all.
No mention of having to have a full licence for 2 years when I was booking, or in my confirmation email. Luckily I checked the FAQs beforehand and then rang. Said I needed to have full licence for 2 years and been driving for 6 (which I don't understand) and I'm over 25!
I had a particularly unpleasant experience with Hertz at Dublin Airport, which almost caused me to miss my flight. When I arrived at the designated drop-off point, there was not a single member of staff there, so I waited for about 10 minutes without any instructions. Finally a staff member appeared, but instead of ensuring a smooth and professional check-in process, he was dismissive and uncommunicative.To my shock, he falsely accused me of smoking in the vehicle and tried to impose a fine of €250 without any substantiated evidence. When I challenged this absurd claim, his answers were unspecific and unprofessional. He then abruptly walked away, slammed the car door and left me standing there without any decision.Despite my urgent request to speak to the manager, he half-mouthedly tried to call someone and then inexplicably ran out of the office, leaving me completely speechless. I had to run through the airport to catch my flight and through the chaos of my personal belongings.As a loyal Hertz customer, I am very disappointed with this unacceptable service. This experience has made me seriously consider using Hertz again in the future.
after a late flight arrival, a bag theft and a booking made online via a third party, I was refused my booked car at the europcar desk because the credit card was not a physical one and europcar could not read cards assigned to the bank account digital app. I met a man at the Hertz Desk, and he patiently solved my problem but made it clear he was going to help. Mikey Geary is the sort of man you want to meet when you are tired, had a bad day and his helpfulness just made my day end on a positive note. He sorted the car, the card requirements and while he did his work to make it happen, he assured me that all would be fine and it was . This is the type of person who should be giving training courses and showing people how to calm by modelling calm. I hope Mikey is well appreciated as the ideal ambassador for Hertz
These people stole our moneyDo not rent a car from them We rented a car in Dublin airport They gave us a car which broke down and let us stranded They came in cork to change the car We took a picture of the car default on the screen They charged us 170 eur for the call Total for a 5 days rental They charged us 700 eur a scam !!!!
Never rent from Hertz Ireland or Thrifty (both run by the same company), especially if you are contacted by John Barry, Head of Sales for Hertz Ireland. I made a Thrifty reservation through Expedia. I was contacted by John Barry before my trip. Thrifty screwed up my reservation so John suggested I cancel my Expedia booking and book directly with Hertz at the airport. I did so and it ended up costing me $330 more because of Hertz's insurance requirements for foreigners. I have State Farm insurance at home. I asked for help from Hertz after the car was returned. Received a standard "the insurance rules are the rules" response. I have been a Hertz Gold member for 20+ years and have never had a problem. I had to leave the States to get bad customer service from Hertz. Sad!
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Hertz is Ireland's #1 Car and Van hire company. Rentals in Ireland from Dublin, Cork, Shannon, Knock, Kerry, Belfast, Derry, Waterford & Wexford
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