Review Time
My recent experience at Hurtz Dublin airport is without a doubt the worst car hire experience I’ve ever had. The guy on the terminal desk was the rudest I’ve ever come across, charged us for perks that we should get for free as presidents circle status and then sent us down to a car that was filthy on the inside and covered with undocumented damage on the outside. Avoid this location at all costs.
I booked online and paid for full insurance, or so I thought. I called to check and also request a change in time for drop-off. I was told I had adequate insurance and could drop off at a later time for a small fee. On arriving in Dublin, we found all the car hires were far away, and buses took you to them. All the other buses ran frequently, but not Hertz. We waited 35 minutes for a bus! On arriving at Hertz, they tried to sell an upgrade for twice the price. We declined the upgrade, and the counter person became very threatening and nasty about the insurance. We were also told the small fee for 3 hours later would be another day at 100 euros. In calling again, no one was helpful. The car was covered in dents and scratches and did not have a full tank. Hertz's reply is that we booked with a third party. This does not respond to the truly awful customer service experience.
I wish I could give a zero star. I prepaid for my rental car in the USA before my trip. picking up my car at Dublin airport became the worst nightmare! I had ensured I rented from a site that assured me picking up the car inside the airport terminal and that was even on my reservation. When I got to the airport Hertz counter I was met by this grey haired person. I wish I had his name. He shooed me away immediately by telling me I was not a VIP, telling me I had to travel by shuttle to get the car off the airport. I advised him I had medical issues that was the reason I needed to pick up the car at the airport. I was exhausted after taking a flight from San Francisco. He was incredibly unsympathetic and nasty. I ended up going to the shuttle area , waited in the rain until the shuttle bus arrived. Fortunately I got the nicest driver who helped with my bag, even to the counter. I was immediately conned into Super insurance, even though I had a letter from credit card company, outlining in detail what was covered. It turns out much more than the worth of the car. I got a car that was not road worthy, filthy dirty that had to be replaced the very next day. There was no mention of roadside charge until my bill at the end of the rental. There was also charges from M50; I wasn’t even driving, location fees, and then to top it off currency exchange which benefited them to the tune of $25. I never consented to any of these charges. I would caution anyone who plans on a trip to Ireland to steer way from Hertz Ireland. They are nothing short of thugs. I was able with the help of my credit card company to recover all these slapped on charges. It was truly upsetting and disappointing to experience such bad customer service and dishonesty. They should not be allowed to operate this way. Stay away!
Avoid-they advertise as cheap but you will pay the price afterwards. They will knit pick on everything, a little tiny scuff has costed €250 yet I paid the extra insurance after being told it would cover everything, obviously it hasn’t. I gave the benefit of doubt after hiring with them last year but the same thing has happened again, not happy and will not be using again.
Hertz Dublin Booking Nightmare - Misleading Policies, Zero Accountability, and No Refund!Booked a car with Hertz, expecting a smooth experience. What I got was a complete nightmare. Here’s what happened:On October 25th, I showed up at Hertz Dublin, Baggot Street, ready to pick up my reserved car. I had my passport, driver’s license, and Revolut debit card, only to be told Revolut wasn’t accepted. When I asked why this isn’t made clear on their website, the agent showed me a WhatsApp message from his manager as “proof” and vaguely pointed to their terms and conditions, which don't specifically list restricted cards. But get this—the manager had already left early for the weekend. It wasn’t even 5 pm, and the one person who might be able to help was gone.The agent told me if I took a taxi home, grabbed my Bank of Ireland debit card, and went to the Hertz at Dublin Airport, I’d “definitely” get my reserved car. So, after a wasted trip home, I headed to the airport with my card and reservation details.At the airport, I explained the whole mess, including my age (26). Then the airport agent told me the car I reserved was only available for people 30+ years old. I was shocked—why didn’t the website flag this when I entered my age during the booking? I brought this up, and she just shrugged, saying they weren’t “responsible for the website.” She offered a much smaller car instead, which wasn’t what I’d booked or wanted.When I asked to speak to the manager, some guy came over without introducing himself. I explained the situation again, and he flatly told me I couldn’t take the car I’d reserved. I said I wasn’t taking a smaller car, and he dismissively said, “Don’t take it, then,” and walked off without another word.To make matters worse, the Hertz website was down, so I couldn’t even cancel. After THREE taxi trips—Baggot Street to my home, my home to the airport, and finally to Toyota Yuko, where I managed to book a car last minute—I was completely out of options.Hertz not only wasted hours of my time, ruined my weekend plans, didn't give any refund/compensation and left me with unexpected taxi costs and they refused to take any accountability.Will never book a car with them and don't recommend anyone to do so.
Disgusting customer service. On arrival I was offered the choice of a 2,200 Euro hold on my card or a 26 Euro per day extra insurance which would cover me for everything, no excess.On my final day, I was walking on a beach before heading back to the airport and lost my car hire key. Everyone I spoke to on the phone was horrendously rude. I was told I was on my own, they wouldn't help me, I was stranded on a beach in the middle of nowhere, alone, and they refused to offer me any help to get me to the airport. When I eventually got there, at great expense, I was told by the Hertz representative on the desk at Dublin airport that no one cares. Multiple times.I've now been charged on my card with no email or explanation as to what it's for, and am quite frankly horrified by the lack of customer service from this company. Would give zero stars if I could. Disgusting.
upon vehicle return received a bill for 1249.06 euros for a claimed passenger side superificial 15cm scratch, which had been shown to be already there upon receiving vehicle, proof of which was submitted as an image through the vehicle pre-inspection mail, received after leaving hertz parking lot @ shannon airport and to which no acknowledgement of receipt is forthcoming - be very cautious if you intend use their services update 241024: as a sign of goodwill, hertz ie will not be pursuing their case
Spoke to hertz dublin airport as I wanted to check their closing time, I was flying on Tues from spain & my flight wasn't due in until 12.30 .I was going to a funeral in Cork on weds. The website says the desk is open until 1am. The young woman I spoke to ( surely a candidate for employee of the year?) Told me that the desk would be closed at midnight. When I queried this she said they would stay open for people who had made a booking if their flight was delayed. I said I wanted to make a booking but she told me it was only applicable to people who had made their bookings weeks ago ....this is an astonishing company policy.apparently the employees just make it up as they go along.a phone call to customer services got me a booking & I was told that the desk was open till 1 am and that the desk would remain open if my flight was delayed. & of course my flight was delayed & the desk was shut when I got into dublin....does anyone from hertz read these reviews?? Is this really the level of service your company aspires to. ? NEVER AGAIN !!
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Hertz is Ireland's #1 Car and Van hire company. Rentals in Ireland from Dublin, Cork, Shannon, Knock, Kerry, Belfast, Derry, Waterford & Wexford
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