Review Time
Despite not accepting my criticism of the Company...when I look for an update on their dispatch process I see my shoes are travelling through China and therfore unlikely to be here very soon.My advice remains...do not buy from this group. They have not delivered within their own time scales.I see other feedback complaints about poor quality. I wish I had seen this before giving them my money.Avoid
My wife was excited about the site and ordered quite a few shoes for herself, her sister and her mom. total value close to €1.000. She was given confidence by Klarna, as they enable post receipt payment or this shop. It took ages for the shoes to arrive and she got no reply or whatsoever when she reached out for updates. BUT THEN: the shoes were delivered in plastic bags and were of very poor quality and she wanted them to return. HC offered her to either keep the shoes at a 20% discount or return them to Vinica, North-Macedonia... within 14 days!!!. To a company Makprogres, a food company, which has got NOTHING to do with shoes!Interesting as well: on the website it states that the company is established in Hong Kong (ROOM 602 6/F KAI YUE COMMERCIAL, BUILDINGNO.2C ARGYLE, STREETMONGKOKKOWLOON999077. As we realized this is a scam, we accepted the 20%, which they transferred immediately.What we also cannot understand why KLARNA supports this site, KLARNA should realize that their name stands for trustworthiness.We will accept our loss and send the shoes to a friend in South Africa, who will donate them to the poor people in the townships.But PLEASE be aware that HIKE-CARE is a big SCAM.
I would advise against buying anything from this company. I ordered two pairs of shoes. One pair arrived late and I was bitterly disappointed. The quality was very poor and not at all sturdy comfortable shoes that were advertised. I couldn’t contact the company as they use different email addresses which fail to let you reply. I got my bank to refund the money for the other pair. I eventually got the other pair sent. Again I received a totally useless pair of shoes. The soles are so thin which gives your foot no support at all. I will not risk sending them back as I have now read other customers reviews which states that they have sent back at their own expense and still not received any refunds. I can’t reply back to them successfully so please be advised not to buy any product from this company. I also got a reply to this review in another language which I cannot read.
Don't touch these people with a bargepole!! I ordered a pair of trainers, but within seconds I felt that they were (purposefully?) going to send me size 3.5, instead of the 9.5 I had clearly ordered (I'd come across this scam before - they refuse to take them back, but offer you a small discount if you reorder).Sure enough, though I immediately contacted them to ensure that they were going to send the correct size, two weeks later the package arrived, and I could tell without opening that they were 6 sizes too small. So I returned them to the Uxbridge address given on the package, at my own expense.Are they bothered? NO. The "far too pally" care team say I should have returned them to Macedonia, and that I would not get a refund.Reading other reviews, they're jolly good at the bullsh1t and excuses, but I think this company cannot be trusted an inch.I feel I have been swindled out of £40, plus the £5 I paid to return them. AVOID at all costs.
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