hilo.com

3.6
3.6 Based on 1.2K reviews

Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed. Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights f...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.6

/
5

1.2K Reviews

5 Star
43%
4 Star
17%
3 Star
14%
2 Star
7%
1 Star
19%

Filtered Reviews

Filter Reviews

Review Time

Matthew
You were slow to reply on my e-mails…

You were slow to reply on my e-mails and I recieved no answer to my questions. No phone number where to call. Your customer care is really bad. The product is good thou...

2
Date of experience: Sep 05, 2023
Ethelreda R.
Brilliantly product and does more or…

Brilliantly product and does more or less what it says it will do. There is 1 major flaw and one not so major. Major - The device is not water proof, rain or shower proof. Having paid a decent ammount for this I feel on egg shells everytime I wash my hands. I havnt encounted heavy rain yet but I suspecft I will need to remove it.Not so Major - I wear a fitbit on the other arm, the strap is much more robust, perhaps a change to a similar style in the strap and the fastening arrangements.Dont let these comments put you off this device, it has given me the exact information I was looking for and I dont hesitate to recommend it.Well done The Aktiia team.

4
Date of experience: Sep 05, 2023
Fantastic bit of kit a real game…

Fantastic bit of kit a real game changer when it comes to blood pressure readings. I used to get so anxious and so would regularly give false readings. Now I forget that it’s on and so at my leisure I can check back & see true readings that are completely accurate & unaffected by “white coat syndrome”.It also looks really smart.

5
Date of experience: Sep 04, 2023
xtaazz59
Simple to use the bracelet is…

Simple to use the bracelet is unnoticeable when wearing, I shared the technology with my NHS doctor and the monthly report, impressed was an understatement.

5
Date of experience: Sep 04, 2023
Betsy Parker
Sadly not working accurately and very…

Sadly not working accurately and very random when it measures the BP

2
Date of experience: Sep 04, 2023
Alberta Fisher
Failing to pair - Customer service inexistent

I used my aktiia bracelet for a few months with no concerns. Then, suddenly, after my bracelet ran out of battery, it could not longer be paired with my phone. Tried every possible suggestion listed on the website, with no success. Sent a number of emails to customer service with technical specs and info required, but to date I've had no reply. Very disappointing indeed. Should this silence persist on their part, I'll have no choice but pursue legal advice.

1
Date of experience: Sep 04, 2023
Aktiia band

Works as intended. Easy to setup and maintain. Wrist band battery lasts around 2 weeks. Can be a little tricky to find a comfortable position on the wrist, tend to move it up and down the wrist a lot, but no irritation etc.

4
Date of experience: Sep 04, 2023
Defective battery , seems a common problem

I get the benefits of this product and I have reviewed the data and compared readings with a traditional cuff and it looks accurate. However they have a problem with their battery on the wrist device . Mine started to fail and not take a charge after a few months. I took videos , photos etc as requested . That’s when customers service went quiet and no response .they did not give a ticket number for my complaint. You have asked for a ticket number for my complaint but you generated an automated reply with no number.

1
Date of experience: Sep 01, 2023
Eliza Ross
The rubber wrist brand has left a nasty…

The rubber wrist brand has left a nasty red mark which is very itchy and irritating. I contacted the company last week through their web form, but yet to receive a response! No good if I can’t wear it.

1
Date of experience: Aug 31, 2023
Lila Taylor
water resistance

It wasn't very clear that the device wasn't water resistant as a result on odd occasions it has got wet and now the battery loses charge very quickly and only syncs results intermittently

1
Date of experience: Aug 31, 2023

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.

    Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more

  • email https://support.aktiia.com/en/support/home
  • language https://hilo.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More