Review Time
I add to the growing number of people who are very unhappy about the level of customer support for this product. The product is good when it’s working but when anything goes wrong there is literally zero support. I reported an issue in June and still haven’t received support. I am also finding that over time this product can become quite erratic and you need to reinitialise several times to make sure it’s consistent with a standard device (e.g Omron). I hadn’t used for awhile and when first used again the readings were way off what I normally am and not consistent with the standard Omron readings. It took several reinitializations and knowing what was reasonable for my blood pressure range for the product to start giving sensible readings. As a consequence I have lost any trust in this product and particularly with the poor level of customer support. In parallel with this the two-year warranty means nothing as they don’t reply to you! It’s such a pity as the concept of the product is great.
While the device works, it works well and gives good insight to your BP. However, the device has now stopped working completely. Support take a very long time to reply, and when I did get the reply, I was told they can’t help as the device is just out of the 2 year warranty. No further advice or assistance was given. £199 for a device that works for 2 years is a very expensive purchase.If anything, Aktiia should actively be looking in to issues from longer-term users to improve the device.Overall, poor support, poor longevity of the device. I would advise to avoid Aktiia completely and await for one of the other smartwatch companies to incorporate this technology in to their devices - it’s only a matter of time and likely not long now. Unless Aktiia support their users, they will fold as a company. Disappointed in Aktiia.
I question the accuracy, not on scientific grounds, but because BP at the doctor’s office is always 10-20 points higher than what the app says. Otherwise it is sometimes difficult to manage, doesn’t always give a reading, and the monthly recalibration process never works the first time.
It's a lot of cash to part with, number one. The set up process was straight forward enough and the phone app seemed clear and user friendly.My gripes:1.Readings are CONSISTENTLY elevated. I use a regular cuff to measure my BP, using approved cuffs from AND and OMRON. These are consistent and Aktiia is not. (Cuff readings are taken with all prep protocols in place.) Aktiia readings always record higher values. 2. Readings are haphazard and routinely miss out the night. Sometimes parts of the day. 3. Checking timings on the Aktiia readings some have been taken (a time is always indicated on the report you can produce on the app) when I am actually doing my daily cardio-vascular workout. So my BP will obviously be higher.I hoped this would be a helpful addition to manage my health but I have to say it is disappointing and an expensive error on my part.
I ordered and took delivery of a continuous BP machine and could not charge the BP cuff (would not charge) so therefore could not use the goods. So far after over a week of waiting for customer services to respond I have heard nothing. Currently if zero was an option as a score for this company that is what I would give it.
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Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.
Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more
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