Review Time
Having purchased a brand new Honda Cbr600rr in June I was confident in my choice with a Honda 6 years warranty and their renowned reputation for quality. After 173miles Having seen on a forum concerns regarding oil consumption I checked mine and added 450ml I then called the dealers and let them know. At 500 miles the bike had gone through 800ml of oil. I called the dealer and they said bring it in and we will do the 1st service and check it over.They carried out the service and asked me to do a further 500 miles and not to top the oil up then return the bike back to them which I did they inspected the motorcycle and topped the oil up they added 750ml of oil. Since then I have emailed Honda and they basically say contract your dealer on asking Honda to escalate this problem to a higher level they again respond by saying contact your dealer. In total up to now the motorcycle has used 1900ml of oil in 1199miles. I have asked Honda for a full refund they said contact your dealer your sales contract is with them. It appears Honda are not interested in customer service or care anymore.
Bristol Honda I recently received a letter from Honda informing me that my 2018 vehicle needed to be brought in to have a part replaced as part of a safety check.After the work was completed, I noticed that the trim around my gear lever had been scratched. When I asked the staff about it, I was told, “Your car isn’t new anyway, so it’s not a big deal.”I found this response extremely unprofessional. My car may not be brand new, but that doesn’t mean it should be returned with new damage. This experience was very disappointing, and I hope Honda takes better care in future and treats customers with more respect.Very unprofessional and disappointing.
Dealer never registered for warranty, I did online, got a registration success advice. Repair people told me warranty not registered- rang 4 times, first 3 clueless, saying they would get back to me, never did and call 4 says it’s not registered and I need to send them the invoice, I think she’s experienced this before many times, a week lost now, grass is going to be too high to mow. Shocking and disgraceful service.
When you look through these reviews you can see that Honda isn't the slightest bit interested in customers! See the one from 13 June 2022 from Quintus Novembris - hilarious! My own recent experience of Honda dealerships - I left my PCX125 in for servicing. On collecting it, I drove onto the dual carriage and arrived at traffic lights. I pulled my brakes only to find there weren't any. When I looked down, the front brake caliper was hanging unattached. I've had several other experiences with Honda dealerships and they have all been horrendous.
This is a situation no one in the world of the automotive industry has ever heard of and in the modern world. My partner experienced a faulty gear box last July and one of Honda's dealers ordered a new part/box.....unbelieveable nearly 12 months on this part hasn't even been made. A global brand, that blames other depts, a huge car manufacturer with 75 yrs experience can't even order or build a gear box for one of its own cars. Customer service told me there is no head office number as they'd have to deal with 1000's of complaints. Enough said really....
So my 18 plate CR-V exec 1.5 turbo needs a new reversing camera - well that's ok surely it cant cost much ...Generic ones are about £65 but not one there for my year so went to dealer (Vertu Honda Grantham)Thank you sir that would be £1611.22I suspect Honda (UK) are possibly inflating parts prices for newer cars as they have a monopoly with OEM parts....... anyone have any similar experience?I have written to the ombudsman but am also interested in a class action if enough of us have had similar astonishing costs that cannot reasonably be justified (its just a cheap sensor in a plastic housing that doesn't fit well with some cable dangling out the back to plug in)UPDATE imported genuine OEM Honda part from Japan for £320 so Honda UK are multiplying the price times 5. N
Honda CB 125F Hello, Having purchased this motorcycle from Padgett.Also having it serviced poorly at Vertu Honsda Stockton.For it's first service.I feel these dealers and Honda themselves have sent motorbikes out on the road in a dangerous state.Very poor handling and stability.Upon checking against your torque settings, up to know The steering head bearings not correct torque.Rear spindle only 30 nm .Instead of 54 nm Fork oil only 125 ml per leg.Instead of 150 ml . I feel if these are made in India corners are being cut Also two dealer both should of checked these settings in a PDI & a First service. Neither have been I look forward to your response before putting my findings on Trust Pilot etcSadly Honda just responded with-Thank you for contacting Honda (UK).As a Manufacturer we are extremely passionate about delivering the best possible experience, especially through our reputable Retailer Network so we were sorry to learn of your concerns regarding the experience you have had with Vertu Honda Stockton.All our Retailers are independently owned businesses and for this reason we would kindly refer you to address your concerns with the Service/Sales Manager at Vertu. We value and appreciate all comments that we receive from our customers, and we use them to improve our products and service.This feedback, along with extensive research and development helps us to ensure that our models will suit the requirements of our customers now and in the future.Please be assured that your comments will be passed on to all the relevant departments within Honda for their reference.Thank you for contacting Honda. If we can be of any further assistance, please do not hesitate to contact us. Kind regards, Vincent Ballester LofthusHonda Customer Service_____________________Honda Motor Europe Ltd.Honda UKTel.: 0345 200 8000
Excellent Customer Service.No one likes breakdowns, especially when the repeated breakdown occurs over a short period of time.However, Honda UK, organised a hire car, my vehicle to be taken to the dealership, who contacted me throughout with progress reports on my vehicle.Thank you Honda UK.
Purchased a new mower from the Honda store (store.honda.co.uk). The mower was shipped from a dealer, rather than directly from Honda. They don't tell you this during the order process, and you don't have any say over which dealer they choose to fulfil your order. Some dealers are obviously better than others, so it's pot luck depending on where you live.I had a problem with my order, and contacted the customer care team via the website. They expressed zero interest in helping, and their only response was telling me to find my dealer, and contact them.I mentioned that my contract of purchase was with Honda rather than the dealer they sub-contracted my order to. I even cited several clauses in their own terms and conditions - which they completely ignored!!Their customer care team don't care. They are completely useless and a total waste of time to deal with.I will recommend friends avoid buying directly from Honda, and either buy from a dealer of their own choice, or another brand.
Claim your business profile now and gain access to all features and respond to customer reviews.
Visit the official Honda (UK) website for the full Honda range of cars, motorbikes, scooters, power equipment, lawnmowers, generators, motorcycles, outboard motors, etc.
www.sltperformance.com
rentsmart24.com
outboardshopusa.com
carrottoptuning.com
aceautoprotect.com
vacationcareparking.com
motoplex.co.uk
funchaldrive.com
quellabicycle.com
alpha-batteries.co.uk