Review Time
Bought a Honda Jazz (2017) from main dealer. A year later, the battery is dead with no warning. Replaced at main dealer for extortionate price and 1 year warrantee. 15 months later, the battery is dead again. This appears to be a common issue with the OEM battery, and alternatives are not easily available in the UK. x2 new batteries in 3 years! Not what you expect from Honda. Reputation for quality is rapidly declining.
Don’t bother trying to buy a car from Nortonway Honda Chiswick. After numerous phone calls (my call list is longer than my arm) and visiting the showroom enquiring about a car for the second time, kept getting fobbed off. no one ever returns your calls after promises to call back. Never seen such shocking customer service . Even have left messages for the business manager, not a single call back from anyone .. really shocking
Purchased an eu32i generator six months ago, won’t start! After 10hrs running! Customer service said take it to a local dealer for inspection, tried my three nearest dealerships, one didn’t do generators, second didn’t do fuel injected generators and a third told me it sounded like the carburettor which was fuel related and not covered by warranty, so therefore chargeable, it doesn’t have a carburettor! Paid £2400 for this piece of junk, thinking Honda were the most reliable generators available! Their customer service are useless and say they can’t help until it’s been inspected, but can’t tell me where to take it for inspection. Don’t even deserve 1star and I’m speaking to trading standards!
Shocking service, if you think your getting a factory fresh product buying direct, think again. Your order will be sent to dealer and the 'new' product you get can be over two years old. So missing out on any reliability and quality updates.Difficult to contact and when you do they just send you round and round. They'll take your details and that's as far as it goes. No delivery details, no tracking numbers what a poor quality customer service.
Honda are launching new CR-V. Honda buyers should be aware that Parts supply from Honda is very poor. and the customer service is now provided from eu and its almost non existent. My car, Honda CR-V went in to Auto body Repairer on 26 May 2023 and I got my car back on 6th October 2023. The body repairer got the part ordered (bracket for the front bumper) after 4 Months.
My HR-V is 13months old and has done 4500 miles. Despite regularly driving the vehicle one morning I came down to find the battery flat and nothing would work. The AA came out and got it started. I took it in for service (26th September) and the software was updated. Apparently all their garages new that the update was necessary but never advised the customer. Now on 6 October after the service the same thing has happened and the AA had to visit to start it up. Can I get any urgency out of Brayley's at Enfield London--emphatic NO! The car is unreliable and as such cannot be used! All for £30K. I tried to call the Honda Customer Contact Centre and was left hanging on for ONE hour and still no response. Worst car I have ever had in my life
BEWARE! Honda civic 1litre turboI bought the car brand new in 2017. In 2021 the car engine failed. I took it to the dealership and they said it was a known fault and that warranty would replace the engine free of charge. Which they did (however it took 3 months). In the end we were just glad to get the car back with the new engine.The diagnosis on this visit is as follows:Vehicle recovered in with engine management light on and noise coming from engine.Checked all DTC codes with HDS.Turbo failure, noise from turbo, removed feed pipe from turbo. Found filter blocked.Removed cam cover, found belt rubbing on cam cover.The crank shaft drive pulley is causing accelerated wear to the timing belt. Which creates timing blet fibres collected in the oil filter which leads to reduction in flow.This situation results in oil supply deficiency which results In engine or turbo charger failure.22 months later, in 2023 the engine failed again. I took it back to the dealer and was told the foreman knew straight away what it was, was a known fault and would need an engine replacement and they were just putting it through to get cleared by warranty. (They said there was 3 cars in all having the same repair done under warranty at the same time)The diagnosis on this visit was exactly the same as the first time.It was only then I mentioned I had had this repair done in 2021. After that was acknowledged the warranty department started requesting more and more data. The data supplied to them via the dealership I was told was inkeeping with the problem all the cars were having, and showed absolutely nothing different or unexpected.In the WEEKS I had to wait for an answer from warranty, with no hire car and hundreds and hundreds been spent on rental cars I got the answer no. Warranty said no on the basis the repair had been done in 2021.I was shocked that they expected a car only 5.5 years old to need a third engine, with the second one only lasting 22 months. (Apparently the 2 year warranty on the engine didn’t count as it wasn’t bought as retail)With no where to turn I contact the motor ombudsman who took my case. I’m currently being assigned a case worker.Then in Jan I got a product recall letter. I asked the dealership what this meant and they didn’t know. They said as it’s an official recall they possibly could now get a different outcome from warranty, and advised me to contact customer care.I did this and explained all the above and it was still a firm no:‘From these investigations, I can advise that Product update that you received a letter for requires additional parts that are not used in a regular timing belt change and is a product update for another 6 years/75k miles whichever comes first.I am sorry to advise that we would be unable to make any contributions towards the costs for the repair as the Warranty Department already made their decision based on the information provided by the dealership. Furthermore, please be kindly advised that you can either do the PUD now or postpone it until the next repair of the timing belt is due.’Am I missing something? I cannot afford to replace an engine every 25k miles! I asked how to safeguard this happening again and was told it’s nothing I can do.A quick search on relevant forums show how widespread this problem is. Am also Talking to which, and failing that the national newspaper. These cars are not fit for purpose.
Stay clear of Holdcroft Honda car dealership in Cheshire Oaks and Honda!I bought a nearly new 2018 Honda Civic from them that I thought was a reliable manufacture from a reputable dealership, was I badly wrong. They have had my car for 5 months so far and are still yet to diagnose the issues. I’ve had 2 air conditioning units replaced, multiple engine sensors, £2000 ECU, Turbo issues from £1000 to £3000, wiring loom, etc. and they still haven’t found the problem. They are incompetent with abysmal customer services that really do not care that they are selling poor quality cars and would have me drive a dangerous none legal car. They are charging £2400 for poor diagnostics and incompetent in resolving the issues, there are far from experts! There is absolutely no customer support, Please, please, please think twice before using this unprofessional outfit! Honda UK do not care about customer service and selling poor quality cars!
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