Review Time
Having had a no of Honda's we decided to buy a hybrid Honda jazz. Just after it was 3 years old, so just out of warranty, and having dinner only 13000 miles the breaking system failed and it had to be towed to a honda garage. We were then told it would be over £3000 to fix, possible more than twice this. The dealer and we appealed to Honda for hello. They refused, despite the car being recalled for this fault in other countries.
Shame there isn’t the option for zero stars!!Honda have recalled cars because they have a design fault. They decided to put the belt INSIDE the engine (really smart move!) so it is melting and parts breaking off. Today I have been told that the faulty car I have, which they have recalled because of poor quality, can’t be looked at until March. I can’t have a courtesy car and to top it all I have to pay for the repairs. 30,000 miles and a fault on their part. Nice one Honda, great quality & service 👍
Contacted customer service to be told that they'd escalate the issue and they'd send a form for me to fill out to my email, but no form received.Tried calling back on a Saturday because their phone line and site says they're open at this time, but after having spent 1.5 hours on the phone with no answer, decided to call their finance team who say that the Honda UK customer service team never works Saturdays, utter disappointment in a brand that I thought was supposed to be good...
Honda are denying there is an issue with certain models made during 2020, namely CRV and Jazz models which suffer with a braking problem. They claim the part that failed is a part that lasts the lifetime of the car. The cost of this has been £3500. Upon speaking to the local dealer he stated he has 5 other cars in with the same issue, I then phoned another local dealer in Salisbury and they have 4 cars in for exactly the same issue.
Shame there is not a 0 star option!Our 2018 brand new HR-V fully serviced by a Honda dealership had to have all 4 fuel injectors replaced in April 2023 after only 17,763 miles at a cost of £1,667.74.Our complaint to and request for support from Customer Services was met with corporate platitudes "pride in our reputation for quality and reliability" and "customer satisfaction is of the utmost importance but we are unable to help". Not unable unwilling!December 2023 ECU replaced at a further cost of £1,737.61.Another complaint to Customer Services and a request to acknowledge poor quality and reliability and to offer some support regarding the cost did not even get a response.Apalling.
I write with regards to Staffordshire Honda in Newcastle under Lyme.Mark has made the whole process of part exchanging my Tiger and purchasing the Verseys seamless - Even introducing me to the Workshop manager who gave me total confidence I'd choose a superb motorcycle.Staffordshire Honda are also delivering my bike very soon to save me riding out on ice and salt ladened roads.I seriously can't sing the praises of the dealership highly enough. A1
I have today taken delivery of a brand-new EC22i portable generator, bought because it had such a good press for its engineering. Big mistake. I should have tried downloading an owner's and a workshop manual. The UK website is totally circular and does not have an e-mail address, and the EC series of generators is not on the list of downloadable manuals. Unless the dealer comes through big time, this totally unsupported piece of kit is going back.
2021 Honda Goldwing devloped a well known mechanical problem at only 2,500 miles that has affected several other machines at higher mileages. Honda UK messed about, delayed, procrastinated and then even denied the problem existed. What? The fault is plastered all over YouTube and it also only takes seconds to 'Google' the information needed to confirm the problem. The machine has been into the Dealers twice, only to be returned as 'fixed' in less time than I knew the repair job could take....... Now, 7 miles later the machine exploded. Honda Customer Care said: -Quote "Out of warranty, pay for the repairs yourself"Shame that there was still a year left on the guarantee.
Marshall’s have taken over the Clitheroe and Blackburn dealership so I have finished with this brand after having 5 New civic’s.Wouldn’t trust this outfit to build a sandcastle if I gave them a bucket and spade down on the beach.Honda UK were not interested when I told them Marshall’s were cutting corners on their servicing of my car.
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