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I purchased a 2019 Honda Civic in May 2022. The first week of June 2022 a deer jumped in to the side of the car.Hastings Direct were quick to allocate the car to a local garage who, when they had completed the body work repairs, then sent the car to Honda Vertu in Huddersfield in August 2022 for recalibration.Honda Vertu discovered it required an SRS unit, and the car has remained there since with no sign of the part. I have repeatedly been told ETA dates for the part, which have repeatedly come and gone and I am left to call Honda for an update as no one has the courtesy to let me know whats happening.The last ETA I was told was the 27th of January. Again, no sign of my car!I have called Honda Vertu today who have chased Honda Logistics, and they came back to me to tell me the new ETA is the 5th of May. I'm not holding my breath for that date either.How can a part for a 2019 plate car, take 9 months to get hold of?!?! I spoke directly with Honda UK to log a complaint in November and was told "As a manufacturer we are very proud of our fantastic logistics operation, allowing us to provide parts to our dealers within 48 hours, however, in some cases, we may find that this is unachievable due to unforeseen circumstances. We are very sorry to learn that you have been affected by this." I am making monthly payments on a car I dont have access to, and Honda have provided no form of equivalent courtesy car for the inconvenience they are causing. Horrendous company to deal with.
Honda UK are cheats and liars. I purchased a brand-new Honda Civic in 2019. It developed a serious engine fault requiring a brand-new engine at a cost of £12K. Honda UK paid for this because they were fully aware of this defect in some Civics. So, Honda UK are selling cars that are not fit for purpose. I am furious and will be making a formal complaint to Honda UK. This really put me out and I had to pay for Ubers to work and back until I was given a hire car. Honda UK - shame on you! You know of this fault in Civics yet you are still selling them.Update 09 Feb 23Honda UK admit there is a known fault in some of their Civic engines. I have now reported Honda UK to the Motor Ombudsman and the Vehicle Standards Agency. If you are thinking of buying a Honda, please ask about this fault in their Civics. If you have a Civic that has had this issue please go to the Ombudsman also.
I bought a new CRV in December 2022. After 300 miles a front tyre was punctured. Then I found out that Honda supply new cars with tyres that aren’t available in the UK, so I have to replace BOTH tyres on the axle incurring unnecessary and unfair cost. I have complained to Honda and asked for the perfect tyre I have to throw away (because of their policy) to be replaced under warranty. So far this has been rejected.
I would like to share this experience in relation to Honda Finance specifically. I leased a Civic for 4 years and never ever missed a payment. I paid the settlement figure recently and explicitly asked whether my final direct debit would be taken as normal to which they replied “yes.” Next thing I knew, I was bombarded with phone calls, texts, letters “you are in arrears, contact immediately to make payment.” My direct debit had been cancelled resulting in me missing my final payment, damaging my credit rating and now that I have come to sell the car (despite having paid it off in full) it has been flagged so I can’t receive the money for it. When I called Honda Finance I was patronised “it would be nice if we could all receive the right information wouldn’t it” a customer advisor told me. I was told a manager would call me back the next day, never happened. I raised a formal complaint, told I would get a response within 7 working days, never happened. I was then told it would be 8 weeks! I still haven’t heard anything. This is how you get treated for being a loyal reliable customer. Avoid at all costs.
Happy with the services provided by Japan but never the UK dealer - Southport Honda, Cox Motor Group DealershipsTook out a service and 2 years warranty for 2023-2025 from Southport Honda according to Southport's quote.A call from salesman to remind me to have a new warranty bringing this to light. They created a warranty for another period, 2022-2023. No refunding and I have to pay for the mistake which is not made by me.Cannot bear this unacceptable fault.
Within 3 years brayley honda did not diagnose a fault which then in the 4 year during service they did find the fault but its now outside warrenty and neither the dealer network or Honda UK will take consideration of that and want me to pay a discounted offer of just over £500. Thats disgusting and appalling that Honda do not take customer services seriously.
I found the staff at Brayley Honda Orpington very helpful. I made several visits over a number of weeks test driving different Jazz models. I wanted a nearly new car with low mileage. I also wanted a particular colour a big ask maybe. Thankfully that was not a problem. Within in a couple of weeks my ideal car was found and delivered to me locally. Thank you Tom Giglio for going the extra mile and making one very happy customer.
Terrible customer service from Honda, the person I spoke to just kept repeating I've worked in the car business for many years, which is not what I wanted to hear, they completely refused to help me or listen to me regarding the issue I had.
I got a Honda Civic and I replaced a battery then the radio stop working and it need a code to reset. But after providing prof of ownership, radio serial code and everything they said they need to charge for that and I have to wait for hour to get the code. It’s really disappointed it’s like they keep some leads to rip off people after client purchased a car. Never recommend to buy a car form Honda. No wonder they have bad ratings all over internet for their cunning service.
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