hooverdirect.co.uk

4
4 Based on 201 reviews

Official Hoover Online Store - Shop a wide range of floorcare, laundry, cooling and cooking product....

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Average Rating

4

/
5

201 Reviews

5 Star
70%
4 Star
5%
3 Star
1%
2 Star
2%
1 Star
21%

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Review Time

Peter Knight
Delivery very quick and was free

Delivery very quick and was free. Item price competitive.

5
Date of experience: Aug 08, 2025
Caroline Parkinson
Greatest of ease!

Great website and easy to order and delivery was super fast.

5
Date of experience: Aug 08, 2025
Sandy
A Must Have Machine

We wanted an easy to handle and efficient way of cleaning our mattresses. We had recently tried our regular vacuum and we could see that we were removing some dust and fluff. Looking at the reviews of Hoover’s HMC5, other users were removing significantly more debris. Our first use of this machine left us speechless, what we thought was a clean mattress managed to fill the dust collector. The same when we tried it on our sofas.The machine is easily handled and light enough for one handed operation. The added features of mite warning, % humidity and UV light worked perfectly.Throughly recommend this machine as easy to use and really efficient.

5
Date of experience: Aug 07, 2025
Bernice Davis
Excellent product have bought 3 and…

Excellent product have bought 3 and very light weight as it doesnt have a power battery just cordless. Great suction and very easy to clean

5
Date of experience: Aug 07, 2025
customer
Hoover Hdry 300 tumble dryer - 10 year parts guarantee ?

I bought a Hoover tumble dryer from AO, just under 4 years ago and it was fitted by their engineers. The product came with a 10 year parts guarantee. The machine became faulty around 3 weeks ago, whereupon I requested a Hoover engineer attend for a fixed price £160 + free parts under the 10 year parts guarantee. The engineer advised the motor needed replacing. I then received an email from your resolutions team saying you no longer manufactured the part, so you would offer me a replacement machine which would be similar to my exisiting machine at a discounted price of £368. Today the replacement arrived, and it appears to be exactly the same model that became faulty. How is it that you can manufacture motors for the new models but can't provide them as spares ? I also now fail to understand why you're unable to honour your 10 year parts guarantee as you clearly are able to provide the motor albeit in a brand new model . Your 10 year parts guarantee is worthless in my opinion.Update 18/9/25 - since writing this original review, I made my feelings & queries know to hoover by email on several occassions, but have never received any response from hoover, apart from the social media people, who were unable to answer my questions and referred me to resolutions/escalation. Never heard back from them ! Furthermore, I was invited to take part in a FEEFO review, where I detailed all my complaints. That complaint was only partially published leaving out the substance of my complaints !I'm downgrading my original score from 2 to 1 as the follow up service has been appalling.

1
Date of experience: Aug 07, 2025
Staffs Lady
Excellent correspondence from Hoover

Hoover have asked me to be a product tester for one of their new cordless hoovers. Once selected my Hoover, they arranged the delivery within 3 days and kept me informed with the courier name and ETA for the delivery.I have to say in the short time I've had the use of this hoover, it's excellent 👍

5
Date of experience: Aug 07, 2025
Elizabeth Angell
Easy to order

Easy to orderGood communication Fast delivery

5
Date of experience: Aug 07, 2025
Chris mac
Great value and performance

Great value and performance

5
Date of experience: Aug 07, 2025
Julie Coates
Very light and easy to move

Very light and easy to move around, hoovers up very well. Easy to use. It does sometimes topple when using, due to its lightness

4
Date of experience: Aug 07, 2025
Robert Barron
Great stick vacuum cleaner

First off, my order was processed quickly and delivered by DPD in 2 days.The cleaner, Hoover HF1 + 1 PET, was at a great price compared with the competition. The cleaner has really great suction, is well made, good accessories and a 2 year warranty. Don't spend hundreds on one. Buy this Hoover.

5
Date of experience: Aug 07, 2025

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