Review Time
H21 - Responsible for St Crispin Village since October '24. taken time to view what happens, listened to residents and now March '25 proposing investments and continuing to review areas of concern to residents.Issues to resolve are TV License; ATM and 888 weekend cover.
Bullying tactics and residents who think they own the place seems to be a common theme within Housing 21 properties. A friend of mine moved into Yarborough Ct Scunthorpe last year thinking she would be in a safe secure friendly environment after the passing of her husband. HOW wrong she was within 4 days a male resident told her not to bother unpacking as she wouldn't be staying he continued to bully her and encite other residents against her (and his bullying also escalated to bullying and threats to myself off the premises)making my friend an 80yr old widow scared and vulnerable and her friends not able to visit her because of his behaviour all this led to my friend having to move out after only four months. My friend had absolutely no support from the staff in fact they said it was her fault. We tried to make numerous complaints but could never get through No call backs repairs that were promised never done. This is lapse management and we also found out confidentially went out the window as this certain male was telling me things he shouldn't have known The atmosphere in the building is awful and knowing some of the other residents who have also said it's dreadful because of 2 certain people mainly this male who reeks of a certain AROMATIC smell when smoking is not allowed his dog poops all over and he kicks it onto the flower bed I really don't want to rate this Sheltered Housing as its disgusting and the manager needs to do her job.This is over 4 to 6 months.
Did originally send one to Trustpilot but thought it was perhaps too lengthy so deleted it.Keeping it short, I sent an email to a Housing 21 employee expecting some kind of a reply, but nothing, I presume they read it! It wasn't offensive quite the reverse. I may only be somebody who rents, but a reminder that I am still equal to them and indirectly pay their wages.
Reading through past reviews for Housing21, this enormous organisation, one could see a great variety of experiences, some very good, some very bad. My initial experience was not good. I had lived for 18 years in a similar charitable organisation, but much more commodious and less controlling. The pathetically small kitchenette and even smaller, inadequate shower room...not a fault of Housing 21 as this is how it was built originally, butI will never get used to the cramped lack of space. I was staggered by the Service charge...so much more than anywhere else, and £150 a month more than in my previous place for the same service....although there we did have our own electricity meters and could control what we used, and did not have to pay for everyone else's extravagant use of power, or exterior lighting left on all night.There is no communal satellite dish, (although there used to be...it's still there!) nor is one able to have their own.....it would "spoil the look of the building". Really?Is it that beautiful?The pleasant maintenance men are just that, and the place is tidy and clean, but gardeners they are not! A couple of residents are able to tend their own little patches, but generally residents here are physically unable or just don't care. A great pity.Our cleaners are excellent...the well decorated corridors and communal rooms are always tidy and clean...no problems there, but some residents are very careless in their disposal of rubbish/food waste etc. So unpleasant for the guys who collect it, and very attractive to vermin. Our manager continually reminds them but it falls on deaf ears.Our manager does her very best for us all...she is (in my opinion - not hers) worked to death, has far too much heaped upon her from H21and has to deal with many issues she shouldn't have to. In the Court News, we are continually advised to 'ask your manager' for every little thing, every question or unsatisfactory situation which might arise. She is only one person! She also tries enthusiastically to engender the community spirit and encourages people to participate in activities available, but many (including myself) are just not up to it. No fault there..... preferences differ.Overall, it's OK....could be a lot worse, and maybe a little better, but nothing and no-one is perfect. I'm here for the duration.
GoodThe inhouse office staff are amazing and very supportive and helpful. Nothing is to much trouble. Kim the office manager particularly stood out as my go too person.BadThe structural maintenance of the building is poor. The perimeter fence has rotted and broken since being installed which is unelectable for such a young building.The roof has needed to be replaced in places which again is very poor for such a young building.But by far the worst is that Housing 21 have passed the cost on to the residents which is aborent and cowardly.If such a young building has failed then the builders and or the company who commissioned the build are responsible. Not the elderly, and in most cases poor residents who can barley keep up with the monthly fees.If they could afford a solicitor you would be royaly sued.Shame on you for taking advantage of the vulnerable.Oh and you should subsidise the canteen so that the owner could afford to continue service.
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