Review Time
long time to delivery. noway to customer support (costumer can't call for information and email response is bad enough/ not timely attend ). ordered items are not delivered properly. After four months waiting I have still missing items that I ordered.
After a rough start with my La Souris bike and several serious issues, I brought it in for repair back in June. The process ended up taking nearly three months, mainly due to waiting for parts, and at times I was left without updates which was frustrating.But in the end, they surprised me in the best way: the bike was fixed, it rides well again, and despite expecting a bill of €500-600, I was charged nothing. Sure, the taillight setup looks a bit improvised, but everything works, and the gesture really restored my faith in how businesses can treat their customers!!So yes, the wait was long, but the outcome was worth it. Thank you, La Souris ~ you’ve won me back. Go La Souris! 🚲✨
The experience was horrible. I had been waiting for my e-bike for more than 5 weeks, and after all that, when I finally received an email saying my bike was ready, they told me it actually wasn’t. To this day, my bike still makes strange noises. Honestly, it’s been a horrible experience — especially after spending over 1000 on an e-bike and receiving this kind of service
I cannot express how disgusted and disappointed I am with La Souris. From day one, this brand has been nothing but a NIGHTMARE. I bought my La Souris bike less than a year ago, paid upfront €150 for three maintenance sessions, and to this day, I have not received any of them.The customer service is non-existent—countless phone calls, emails and WhatsApp messages have gone unanswered or met with empty assurances that someone would call me back. That call never came.I left my bike for scheduled maintenance on August 5th at their Amstelveen workshop. The bike was in perfect condition when I dropped it off; I even cycled there myself. I reported a serious and dangerous battery issue: the bike shuts off randomly while riding. I was told the maintenance would take 3 to 5 days. It's now many weeks later, and I have had no updates, no service performed, and my bike remains in limbo.La Souris has breached my trust, violated consumer rights, and wasted an enormous amount of my time and energy. It's clear from many online reviews that this company persistently treats customers with disrespect, fails to deliver paid services, and hides behind poor communication and empty promises.Avoid this brand if you value your time, money, and safety. You do not deserve to be in business.
I recently bought a motorcycle, and I have to say, it's been an amazing purchase! From the moment I got on, I knew I made the right choice. The bike has a sleek, aggressive design that definitely stands out on the road.The handling is fantastic – it’s light, nimble, yet powerful enough to tackle different road conditions. The engine runs smoothly, and I’m confident it will last for years. The suspension absorbs bumps well, and the brakes are sharp, giving me great confidence while riding.What really impressed me is the build quality. Everything is solid, no rattles or loose parts. The attention to detail is excellent. Comfort-wise, the seat is comfortable, the grips don’t cause any discomfort, even on longer rides.And, of course, the thrill of riding! The sense of freedom and adrenaline you get on this bike is something you just have to experience for yourself. I’m really happy with my decision and would highly recommend this bike to anyone looking for a solid, fun, and reliable ride!
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