Review Time
I bought a bike from La Souris and paid extra for insurance and GPS with a monthly subscription. After four months I found out that my bike was never insured because the seller did not complete my information properly. Now that the bike has been stolen, I receive no compensation at all.On top of that, within just 4 months of use I had multiple technical problems: the rear wheel broke twice, issues with the pedals, and problems with the battery. The quality is extremely poor.The customer service is the worst I have ever experienced. They make young, inexperienced staff handle serious issues, who simply say “not my problem, we can’t do anything.” They completely wash their hands of responsibility.This company is a fraud. Buying from them is a waste of money, and I strongly advise everyone to stay away. Absolutely disgusting experience!
The bike is broken after 2 days. Several wrong information during the sales process. Disappointing. Edit: we returned to the shop, and solved the issues in the nice way. We were given the opportunity to buy / swap for a new model, which we paid the difference. Issues were solved swiftly and kindly, so we are editing our score to 5z
I took my bike for a service and I had to pay:85€ for the service costs17.50 each brake pad40€ for the 1/2h of work 20€ for an interior tyre…I don’t see why I was charged the 85€ for the service costs if I had to pay the 40€ for the working time… why??? Not impressed about their invoice policy, sounds like a big scam
This company is a joke. Never buy from them. I ordered my bike 2 months ago it was supposed to be delivered in 3 to 10 days and it’s still not here. I texted them multiple times. Called them no body picked up. Email them no reply neither. Via WhatsApp they respond me hours later saying to be patient and that someone will call me. Nobody called. They really don’t care about their consumers. However they are really fast to call me and propose to buy after care when they can even deliver the product I ordered. Never ever order a bike with them. Ordered mine June 13th still no news August 20th…
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