Review Time
We bought this bed for my 86 year old Mum,who was having mobility issues following a fall. It's made all the difference to her. At fairly short notice we asked if the bed could be delivered and assembled in quick time as She'd had an overnight hospital visit due to breathing difficulties due to not being elevated in bed. It was delivered by 9am five working days later. Sean the engineer couldn't have been more accommodating. Many thanks Laybrook
From the start everyone we have dealt with have been amazing. Phone calls were always returned within an hour, always very understanding and sympathetic. And exactly the same care and attention from the delivery guys. Could not have asked for better treatment when making the right decisions for a bed I need for my spinal injury. Thank you.
No hard sell, no pressure to buy what u don't need. Very professional from start to finish. Stuart answered all my questions and was very helpful. Communication was excellent, delivery was seamless and trouble free. Bed is extremely comfortable and I'm getting a much more restful sleep.
Every other company I asked to quote wanted to send someone round to demonstrate what an adjustable bed does before giving me a quote. Well, we've had that before, the salesperson gives a loaded price after hours of b/s then won't budge till you agree.Laybrook don't do that. They gave straightforward prices on their website and finalised details over the phone. Job done.The bed arrived a few weeks later and assembled in situ. It was not an easy route to the bedroom with a narrow staircase and stairlift to contend with but the two lads did it without complaint and were more concerned about my plight than their own. They showed me that the bed was working OK, took away the old bed and all packing material, they were on time and the whole process took less than half an hour.They were so helpful and courteous I even gave them a nice tip!
Customer service - second to none!From first contacting Laybrook they've been helpful and supportive. I needed my new bed in a hurry due to hospital procedure - they sorted it within hours and delivery was completed before I went to hospital. The delivery guys were so friendly, polite and supportive. All-in-all a first class experience. The beds are comfy too!Update: After two years one of the beds developed a fault - my goodness their customer service was just as good as sales. They sent engineers to REPLACE the whole lifting frame and motor. Couldn't be more happy.
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Laybrook are a leading manufacturer and supplier of Adjustable beds, Riser Recliner chairs and Turning Beds.
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