Review Time
As is normal these days, they wanted a review far too early, but now I have what I need I will do their review.Kinda surprised in the beginning that it would take 21 days unless you paid £245 then you can have in a week ( who are trying to con ) Being disabled I asked for it earlier ( waste of time) however after 21 days it arrived.Wasn’t happy with mattres so requested a softer one, which your allowed to do up to 14 days, quess what, told it would take 21 days to deliver (ho!ho!ho!) All this from a company that is a hour and a half down the road,Product good mattress good ( although first one fitted wrong apparently).Shame about the rubbish service.
We needed a low, single bed for my mum, who has Parkinson's, which could also be raised at the head and feet end, and up and down. From the first web chat, through telephone calls, to the engineer visiting, I can say we were blown away by the exceptional service. Would thoroughly recommend.
We visited the showroom and the product was demonstrated in a friendly professional manner with not a trace of sales pressure. We proceeded with the purchase. Delivery and removal of redundant material occurred as promised, excellent company to do business with. Thank you Donna.
LAYBROOK BEDS ⭐ 1 out of 5 – Poor Quality, Poor Service, and No Real SupportWe purchased two specialist adjustable beds from Laybrook (Bicester, Oxfordshire) in 2023 after visiting their showroom in person. The sales process was easy — plenty of beds to try and polite staff — but once the beds were delivered and assembled, everything went downhill.From day one, both beds had serious faults. One bed’s motor burnt out twice, whilst both beds kept on tilting to the one side, making it feel as though you would roll out of bed. The lifting mechanism regularly jammed against the slats. Despite numerous phone calls and engineer visits, nothing was ever properly fixed. One engineer simply sat on the floor, filmed the bed, and left.After months of chasing, Laybrook’s “solution” was to charge me another £200 to remove the slats, claiming the problem was the slats — completely unacceptable after paying inflated prices for so called specialist equipment designed for disabled users.Their so-called warranty is riddled with loopholes. If you move the bed to another room, you must pay a large fee to have it dismantled and rebuilt, or your warranty becomes void. Even their measuring service cost extra, and the person who came to measure originally told me the beds wouldn’t fit — yet they did, perfectly. That fee was never refunded despite a complaint.Laybrook are quick to take your money but slow to fix faults, and they are not covered by any furniture ombudsman or independent regulator, leaving customers with no real comeback.While they don’t use high-pressure sales tactics like some competitors, the after-sales support is dreadful, and the products are unreliable.I would not recommend Laybrook to anyone — especially disabled customers who rely on their beds for comfort and safety.
So happy with the whole service from Laybrooks!Stuart was so helpful from the very beginning and double checked any alterations that we needed could be carried out on our chosen bed. We opted for the high-lo carers mechanism but had to have the frame lowered as my sister’s only 5’ tall. The bed was ready earlier than we expected and delivered in the allocated time slot. It was a bit complicated because it was going to my sisters care home but they acknowledged that and took note of the Managers number so they could liaise directly with her. The delivery men were apparently polite and friendly and made sure the staff knew how to operate the bed. My sister is absolutely delighted with it and keen to show it off to anyone & everyone!
From order to delivery was quick and efficient , although we did pay a little extra for a swifter time scale. The demonstration in the house was a huge help to decide whether it was worth trying the turning bed. The bed came even quicker than was quoted. The mechanism of the bed is incredible and helps my husband , who has Parkinsons, to mobilise in and out of bed perfectly. One small point which was the only minus. The two young men who delivered and assembled the bed were very pleasant but I think they could have used over shoes to avoid marks. I would have thought this would have been part of Laybrooks policy. All in all a positive experience.
Great bed. Everyone has been very friendly and helpful. The bed was bought for my mom and everyone has been helpful from the tech error I experienced when ordering the bed online to delivering the bed keeping me informed about the delivery time. The bed is great and my mom's very happy and comfortable. It did take a bit longer to get the bed but it is great and very happy with it.
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Laybrook are a leading manufacturer and supplier of Adjustable beds, Riser Recliner chairs and Turning Beds.
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