Review Time
Great bed. Everyone has been very friendly and helpful. The bed was bought for my mom and everyone has been helpful from the tech error I experienced when ordering the bed online to delivering the bed keeping me informed about the delivery time. The bed is great and my mom's very happy and comfortable. It did take a bit longer to get the bed but it is great and very happy with it.
I ordered a brochure with the intent of getting a new bed. All I wanted was a brochure and price list and that was what got supplied. I also asked the same of three other companies all insisted on sending sales persons Lay brook were most helpful their products met my criteria and were sensibly pricedHat to change the mattress from firm to soft following delivery and that was dealt with promptly and without fuss.No hesitation in recommending this company.
A really lovely bed, which is the most important thing for me and my disabled husband. It moves quietly and has a great mattress - perfect. It was also very easy to order from Laybrook and I spoke to several very friendly and well-informed people before deciding which bed to buy. They kept me informed of when it would be arriving, too. My only very slight niggle would be with the website which kept offering the chat option every time I changed page.
I need a mattress for a small single bed that was suitable for a person with high risk pressure sores. Stuart Hill the Sales manager was extremely knowledgeable and all my questions were answered and I was fully confident it would fit the bed I had. I needed the mattress quickly and Pricilla in customer services made endless phone calls until she found a company to courier the mattress to my part of the country. The mattress arrived two days later. I couldn't be happier - It was a perfect mattress good quality and perfect fit. Thank you both for all your amazing effort.
Excellent from start to delivery.Lovely lady advised and took my order, delivery was quick and so communicative. Great driver, and very punctual. My elderly mum loves her new hospital bed mattress, so a real win, she is not easy to please!
Having looked at other companies decided to go with this one as had a better choice in styles of bed. When first contacted them through live chat got the answer straight away and was bput at ease on the removal ot the old bed. When I called to place the order I managed to get the same person as I spoke to on live chat which made the whole process a lot easier as she knoew what I wanted. She explained the whole process and gave time lines and made it so easy and stress free. Thank you Donna. The guys who came to arrange the bed were polite, friendly and pleasant, could not fault them in the way they treated our home. The instructions of how to use the bed, mechanisms and paperwork were explained throughly and was made sure that it was fully understood before they took their leave. Thank you to both of them. A perfect company to go with, will definitely be recommending them to others.
Reply from company.Again same attitude as on the telephone, at no point were we told of prices in the 20 minute visit. The mechanic hardly said a word.Then when I ring to complain, no apology just a cold response.Very poor customer service by all.
After some problems with a previous order, I ordered a completely new bed. Customers services was helpful in helping me choose a bed more suitable for my needs. The bed raised my feet at a straight way, not bent at the knees. I paid extra for some alterations and we were able to agree a delivery date. The men arrived on time, we confirmed all the details of where the bed would be positioned and all the details. They were cheerful , friendly, quick , efficient and tested out the mechanics of the bed. I had a test run before they left. The whole delivery was a pleasant experience.
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Laybrook are a leading manufacturer and supplier of Adjustable beds, Riser Recliner chairs and Turning Beds.
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