Review Time
A complete bunch of R soles,how can they keep trading ?. Went to Spain for a fortnight to fit as kitchen in new apartment.LM took my order and told me it would be delivered in a week, we wentto the apartment 35kms away and waited all day...Nothing, back to the stores, apolergese etc and a new date 2 days later, and a promised a delivery before 11am, I chased this at 10:50 only to be told there would be 2 items not delivered as damaged, and would take another week before they could replace.We cancelled the order went back to the store and got a refund.a complete waste of a fortnight in Spain,and the apartment still has No kitchen..About time LM was closed down.Not fit for purpose.If I could give no stars I would.
Myself and husband went into store and ordered a bespoke size external door to open both sides and 2 windows. We found an employer that spoke good English and we told him all our requirements. Printed off the paper work and I checked measurements etc but what I didn’t check was the description as I don’t understand written Spanish or speak very much at present. I signed as I saw all the measurements were correct. When I received the order he in fact ordered us a balcony door which only opens from one side ! We went straight to the store to try and resolve the problem. I spoke with someone who understood me and they said they would rectify for free as it was their mistake. Anyway after they put everything through with the new correct details their supervisor said no I’d have to pay again. We’re not talking a couple of hundred we’re talking nearly 900 euros. This is after I was told they would do it for free. The young gentleman who served me was so apologetic saying he thought it was unfair I had to pay again. I’ve actually spent 1000’s of euros in this store renovating my villa and for the supervisor to just say NO has really upset me. She didn’t even give any solution to how we could maybe adapt it for any help what so ever. I just feel it’s such bad customer service. On the other hand the young chap has been trying to help but without success. So I am now left with a balcony door so we can only exit from the inside and can’t get back in. Leroy have lost a very good returning customer.
Terrible Experience – Do Not Buy from Leroy Merlin / Direct Comfort/Viggen KomfortI purchased a mattress from Leroy Merlin (Direct Comfort/Viggen Komfort brand) and it has been one of the worst buying experiences I’ve ever had. The mattress itself is unbelievably hard and extremely uncomfortable. When I tried to return it under their so-called 30-day return policy, I quickly learned that this “policy” is misleading.To return the mattress, I was told I needed to send an email, fill out forms, and then pay for the shipping myself. On top of that, I was expected to somehow repackage the mattress—something that is practically impossible once it has expanded out of the original box. The shipping cost alone would be about the same price as the mattress, making the return policy completely useless.This is not real customer service. They do not stand by their products or their promises, and they make it nearly impossible to exercise the return policy they advertise. I am now stuck with a terrible mattress and no real options.Save yourself the headache and avoid buying from Leroy Merlin or Direct Comfort/Viggen Komfort.
I bought two sun loungers for my elderly mother's home in Villamartin, Orihuela, and while the products themselves are absolutely fine, the cost and execution of delivery was woefully subpar.A €55 delivery charge was applied, despite my mother's house being only two miles away, and I've just found out that the delivery men would not carry the loungers to her solarium for her. The solarium is only one set of stairs above her bungalow, and instead, they left the loungers in her front garden.To put this in context, my mother is 80 years old, 5'2", and quite frail… she has absolutely no chance of moving the loungers on her own and for me, this would have been a twenty second piece of help that would have avoided a bad review. Whether in the T&Cs or not, it would have been the right thing to do.She had asked them if they would move the loungers for her and was flatly told no. This is a terrible service that puts LM in an extremely bad light and will absolutely make me think twice about using them again.
joder! i hate leroy merlin Bahia de Cadiz, and their website. I am not allowed to review half the things ive bought. And i just bought an expensive ceiling fan... it has serious design flaws, and needed lots of repairs. their website is a joke. their store is a joke. its been badly run for decades. why, oh why, hasnt the rubbish management been replaced ?! (the jerez branch is worlds apart!)
I had two fitted wardrobes fitted by Leroy Merlin, La Zenia. They were guaranteed for three years. One of the wardrobes started to fall apart. I went into Leroy Merlin to report this and they said a fitter would come to have a look at the wardrobe then do the alterations to make it perfect.I received an email from the intallers who said the installation wasn't part of the guarantee which is ridiculous.I won't go back to Leroy Merlin for anything else as I feel they couldn't be bothered to rectify the bad installation.
The prices for instalations and never the correct price, and when someone is booked to come make measurements for installations they never call to confirm the time of the appointment or call at all. When I contacted the customer service centre, they apologise but don't do anything to help in any way. Such a shame as it used to be a good company
Generally the shops are great to find what you need, but the number of times I have ordered something online and one or more parts are either damaged or missing is completely unacceptable for such a big company.For example, at the moment I am waiting to install a kitchen that I recently bought, but it did not contain the door hinges or wall brackets (which the product states are included). I reported this 3 weeks ago and have heard nothing, this gives an idea of how useless their customer service is.
Goods ordered online have not been delivered on the date i was given. No contact at all from Leroy Merlin or their couriers . I should not really be surprised i suppose because i have ordered items online from them before and on each occasion there were problems with delivery .
We trusted Leroy Merlin with our bathroom project and we are so glad we did! This was a complete renovation including the removal of all tiling and sanitary wear. Our planner was so patient, inspirational and knowledgeable, she listened to us and designed an absolutely fabulous bathroom for us. We are truly grateful to her. The project manager was attentive and efficient, we couldn't have done it without him. Everything we needed for the project arrived on time with no hitches. The team of fitters were incredible, they started and completed the job within the agreed time frame. We can truly say they are skilled craftsmen, they produced first class workmanship covering plumbing, electrics, new ceiling and lighting, tiling, new WC, sink and basin, shower, shower screen and tray and all the accessories. Our home was left beautifully clean. Their attention to detail was outstanding, the team even went to the trouble of fitting the toilet roll holder with a toilet roll and a towel to the towel rail, beautiful finishing touches. We now have the bathroom of our dreams and as a result, we will be trusting Leroy Merlin with our whole house renovations. A big thank you to everyone involved.
Claim your business profile now and gain access to all features and respond to customer reviews.
Haz realidad los proyectos de tu hogar al mejor precio. Bricolaje, Decoración, Jardinería y Construcción con el asesoramiento y los servicios del líder experto
endoftheroll.com
pripri.co.uk
www.bintheredumpthatusa.com
willardshvacsupply.com
shineful.net
www.rebath.com
www.royalqueenseeds.hu
manchestercollection.com.au
genuinetools.com
binopolis.com
