Review Time
Kraken Board ... stay away. Not even close to the advertised picture. Very cheap product. If you want a refund, they give you an address in China to send it to. I picked this sight because the price was higher and I figured it must be a good thing. Boy was I wrong.Stay away. If you must buy one, find the cheapest price elsewhere. I suspect their entire website represents the same false products and you will get no service.
The company says it’s in Wyoming. The item shipped from Russia. The item is nothing as described. I bought the marriage takes three hearts and cross item. The cross isn’t even attached to the hearts. It’s made of some cheap material I can’t even describe. Completely different color than website picture too. It was a gift so very embarrassing. Very poor quality. Trying to get my 30-day return satisfaction guaranteed. They don’t pay return shipping and you have to ship it to China. Katrina in customer service is not helpful at all. This company is a scam. They are not in Wyoming either. So disappointed!! $50 lost and the gift is useless for the recipient.
I ordered some solar lights from them at the end of June. They used a Chinese shipping company, whatever. Tracking eventually said item was at LAX customs. Kept checking, tracking never changed. I contacted the company, they said they contacted shipping and it should update soon. A week later no change. It's now been a month since I've ordered and still says in LAX customs. Is the product good? Who knows? At this point I'm starting to think I'll never know. Customer service was prompt at responding so that's a plus.
The twilight twirl wind spinner was not worth the money. The weld on the ring broke loose, the pole was too flimsy and it wouldn't stay in the fork that holds it in the ground. All I got was 42.00 worth of junk. You need to come up with stronger material. It is so cheap it wouldn't stand up to the wind. I just wasted my money and time.
I did not receive a receiot for my order. I was immediately charged. I called and emailed repeatedly asking for a receipt or order confirmation and received no response. After not receiving any reply or merchandise after 3 weeks I called my credit card company which concluded this was fraud and reversed the charge. The company fulfilled the order after a month but replied bt text to me only after noting the charge was reversed, indicating that it had no way to reach me?? The purported to be wool blend throws i ordered were made of extremely cheap acrylic or nylon- not a single natural fiber and nit anything anyone would want to touch. None of the solar lights I bought from them worked- the company has continued to refuse to offer me any means to return these defective goods for credit. Their products and business model is marking up cheap junk from China- and then not allowing the returns it advertises it offers- buyer beware. This is a bad actor and you will be ripped off.
This is the first time I have purchased from Lily and Eden, however, the process was very quick. I ordered the sloth hanging basket and bowl. I possibly did not read the full details, and when I received these items I was disappointed to see how small they were. They are still very cute and I will use them for something I am sure. Thank you.
Ordered the skull knife block after seeing an advert on Facebook. Unfortunately it arrived damaged (courier’s fault, not theirs), so I contacted them to let them know. Katrina responded immediately. Very apologetic and very keen to put things right. Long story short.. the replacement arrived this morning. At first my heart sank as the packaging was again damaged (maybe think about using different couriers?) but the item inside was in tact. I love it, and I hope the person for whom it’s a present will too! Great product, and fantastic customer service. Thank you!
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