Review Time
This app was so good last year! You use to get to look through doctors and pick which doctor you wanted to see. I had a regular doctor I liked. Unfortunately today I had to update the app, suddenly my insurance wasn't covering the visit AND it just picks a doctor for you. The doctors I've picked in the past were kind and great. The doctor they picked for me was not helpful and it was a waste of money in my opinion. I wish they would go back to how it use to be. Terrible update!
Used to be great. My mother and I would both use this service instead of going out and infecting others. Her last appointment and mine both sucked. It took her three hours to get into an appointment. When she finally did, the doctor refused to listen to her symptoms, told her to quit smoking, and use a neti pot instead of any decongestant. Well I caught whatever she had a week later. I chalked up her experience as a one off, and called in. I was seen right away by a doctor who didn't ask me any questions, but instead told me about how the " little soldiers in my blood" were fighting a hard battle and I had to help them by not taking any over the counter fever reducer or decongestant other than plain Claritin. Which I already had tried. I told him and got a lecture about how we don't need to stop the " little engineers in the lungs" to stop making mucus of the "honored dead" soldiers. I wish I were making this up. Ended up going to local urgent care who prescribed a cough suppressant so I could sleep, since I was coughing so hard I was throwing up.
Terrible! Their new and improved website is absolutely worse in every way. There's no way to precheck my mic and cam before connecting with my therapist. My therapist couldn't hear me and I could not find the problem. This happened twice. Control has been taken away from the user. I can't get the help I need. When I called to get assistance with the mic problem, the representative said he can't help me either, because control has been taken away from reps too. Useless.
I had the same experience as previous posters. My provider set up a follow-up appt for Jan 7th regarding meds she prescribed for my neuropathy. I logged in and saw that the entire app had changed and I had to re-enter all my info. Then i was told “you are connected” and to wait for “participants”, which was odd. I waited for over an hour and a half but meanwhile called the number for customer service. I was told no one was coming to my appt and I’d have to make another appt. Ok, i did that and after 30 minutes a doctor appeared and asked what he could do for me. I explained what happened and he said he would contact my provider and ended the session. Obviously he never contacted my provider because i wasn’t contacted. My scripts need to be refilled and i have no way of contacting my provider, who i really liked. The list of doctors is gone, my messages are gone and i have to find another telehealth service as i won’t be using LiveHealth again.
Add me to the chorus of people complaining about the new site. The change is awful! ALL previous correspondence I've had with my doctors is GONE. All emails, messages, etc are unretrievable in this new interface. They're response -- sorry for the inconvenience. 3 years of history ERASED. and it's not like I have a back up in my own emails as they were contained entirely within the site. I also had to re-enter all my information all over again. It's obvious they made changes to the backend and someone or something broke stuff.I've used the site in the past and loved it. I found my current doctor and therapist on the site. This website change is just the worst though. The interface is terrible and if I didn't have to use it for my current providers, I'd have dropped it immediately.
I have not been able to access my provider since December. Their customer service goes nowhere. Their tech support is absolutely useless. They don't respond to any emails or any cases. If you call customer service to try and get help you'll be on the phone for hours with no resolution. They'll apologize to you and give you a case number and that's about it. Their app hasn't worked since the 28th of December and they make no effort to rectify it for patients to access their providers. They deleted all of my information including my messages from my provider. When I finally got those back I wasn't able to schedule with my provider. I had to call in to schedule with my provider but then the app doesn't work to be able to actually see my provider. I have missed two scheduled appointments and had one other canceled by them because they can't get their own app to work. They offer you no assistance through tech support. Their email that they provide for assistance goes nowhere. Every time I call in they claim to escalate my case, I currently have eight cases open waiting for anybody to respond.
Absolutely the worst possible care I have ever received. Do NOT EVER use this service. Service doesn't work. Called customer support and waited for 25 minutes just for them to tell me that they know people cannot connect to their doctors and they are "working on it". It has been a day, and I have missed both a psychology and a psychiatry appointment because of this issue. YOU ARE A LIVE SERVICE! THAT MEANS THERE HAS TO BE A CONNECTION. I don't know how these money hungry corporations are allowed to dance around and pretend to help people while also providing a completely useless service. If you cannot connect to a doctor, then why is this a service at all? Useless.
THE WORST! I waited over 2 hrs for an urgent care visit and when I finally received the link for my appointment, it kept telling me my login was invalid. It was the same login I used to make the appointment. It would allow me back into the app to make a new appointment but it would not recognize the existing appointment I had. I was never seen. This was for urgent care. They are continuing to decline with their service. It is a joke.
Have had several positive sessions with this application but beginning this morning-it went to downhill quick! Complete change to the application-I had to re-register for a scheduled appointment-all of my registered information was apparently gone-I finally got in to see the provider and my credit card was charged $85-apparently because they no longer had my insurance information. HELP!
I used to love using this service and have always told everyone to use it. Today I tried to get an appointment and the app is completely different , wait times wayyyy longer, and I don’t have any choice in who I see. Horrible experience and will no longer be using this service and no longer recommend to anyone. I am very disappointed in this service. They will be losing a lot of business. After reading the recent reviews with similar experiences , I see it’s already happening.
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