Review Time
Still haven’t received my refund it has been over a month… just like the other reviews say, they give you the run around. Some people do get a refund but it’s less than they should, and it takes a long time. I am hoping I will eventually get something from the $314 they owe me… who knows if they will. What a SCAM. If I don’t get my refund I don’t know what I will do, I am disabled and live on a fixed income. This company is criminal and someone should close them down. I’ve never been treated so horribly in all my life. If they do end up refunding me and fixing this issue, I will update or edit my review.
AWFUL! I have been incorrectly charged for an item. Every time I call get a different answer. I have spoken to every supervisor at Lucky. 'Refund takes 3-5 BUSINESS days' ok it's been like 20 of them. I am currently disputing with my own credit card because I am getting nowhere with this company. NEVER SHOP HERE ONLINE. I have reached out the news/investigative segment.
$100 jeans - while they are comfortable, they completely wore out in under 6 months. This was with light wear, mostly to my office job. They have no guarantee or warranty like Eddie Bauer and some others, your just straight up out of luck! I won't be buying again and suggest others think twice.
I have been ordering Lucky Jeans for several years. I wear them daily as a substitute for scrubs since I work in a medical clinic. The quality is consistent; with occasional variation in dye coloration.The fit is always ‘as ordered’. The customer service people are responsive, helpful and delivery is prompt.My only complaint is that when they have sales, they rarely include average sizes. I’m 36/32, not unusual size. That said, having a closet that includes other brands, including more and less expensive brands, I find myself preferring Lucky for a range of activities beyond work and never find them lacking. Are they the best for splitting wood or rigorous hiking…. No. But that’s not what I typically use them for. I have been a customer for more than 5 years and intend to for the indefinite future if their quality does not diminish.
I am both a VIP member and long time buyer both in store and on-line. Between December 2022 through January 2023 I have had four on-line orders cancelled for unsubstantiated reasons: (1) they are out of stock of an item; however, the website shows they have the item available and when you reorder you pay a higher price; and (2) there is a "billing" discrepancy in your credit card. In order to log into your account a user must enter a six digit number assigned by Bolt sent through text message or e-mail. Bolt partners with merchants (such as Lucky Brand) to power the checkout for their online stores. I contacted Bolt who confirmed I passed their security checks in addition to contacting my credit card company that my billing and mailing address are fine so there is no reason LuckyBrand should decline my orders. LuckyBrand opened multiple case nos. including 72459478 (Debbie) but never get back to you. As as long time buyer and loyal customer I am disappointed in LuckyBrand and their apparent manipulation of prices. I have a multitute of e-mails of cancelled orders and case numbers none of which received a response. I also opened a BBB complaint today assigned #18879102. Of note is LuckyBrand is not an accredited BBB company.
I returned my whole order but was not refunded in full, so I messaged them via the chat. The person I talked to claimed that they do not refund the shipping and taxes (not sure that's legal since I didn't keep anything. Why should I pay the taxes on something I do not own). But guess what, they actually kept MORE then what the taxes and shipping were. And on the chat when I said it was ridiculous, the person just ignored me and closed the chat. Like how do you treat your customers???
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