luggagetoship.com

4.7
4.7 Based on 213 reviews

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Average Rating

4.7

/
5

213 Reviews

5 Star
89%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
6%

Filtered Reviews

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Review Time

Janie B.
Great support from Seif with a packing…

Great support from Seif with a packing list issue -- at 6:00 am. I'm a fan of this little place, based on 6 different international shipments over the past year

5
Date of experience: Sep 14, 2022
Louis Sanders
Excelent

Excelent. They are very atentious and call me about my suitcases, providing a lot of information that I needed. I definetly recomend.

5
Date of experience: Sep 10, 2022
gusthesquid
Horrible experience

My luggage was supposed to be picked up Saturday 9/10/22 from my hotel in Paris. As of Monday afternoon, it’s still there. Their support initially said for me to call FedEx (I never learned why.). Then I was told *I* could take it to a FedEx office myself. Then in the chat conversation, the person said, “ we will give it the best shot this time.” I’ve been reassured it will be picked up, but it’s not. In the meantime, I’m sure the hotel is quite annoyed and possibly concerned about an abandoned piece of luggage. (Ive emailed them to give permission to examine it.) Will I ever get my luggage?

1
Date of experience: Sep 10, 2022
Callum
The do exactly what they say they will and at a great price!

This is the second time I've used them. The first time we were relocating from the US to Italy. They did exactly as they promised. When I had questions, they answered right away both times, and our luggage showed up on time and in great shape. This time, we are back in the US on holiday and with two kids and 4 stops, we didn't feel like hauling suitcases so we shipped them to our 4th stop - where we are spending 3 weeks. This solution is affordable and the Customer service is second to none. Recommend very much! Thank you!

5
Date of experience: Sep 10, 2022
TomyCuervoYT
Kimo customer service representative is…

Kimo customer service representative is great!

5
Date of experience: Sep 09, 2022
Dorian Bell
I would like to thank all the employees…

I would like to thank all the employees in Luggage to Ship for outstanding service and support, and special thank for Mr. Adham for his service and care for my case, great job which lets me continue dealing with the company in future.

5
Date of experience: Sep 09, 2022
Perry
Adham was extremely professional and…

Adham was extremely professional and kind. He processed my order quickly and smoothly!Thank you!

5
Date of experience: Sep 08, 2022
samidou200135
Luggage to Ship are instantly…

Luggage to Ship are instantly responsive and highly professional. Competitive pricing too. Excellent service. Kimo and Zee were super helpful. I made a mistake on my form and they fixed it immediately.

5
Date of experience: Sep 08, 2022
Jayne Reed
Adham and Sisi were very helpful in…

Adham and Sisi were very helpful in answering my questions and helping with changing size of the order after I had already placed it.

5
Date of experience: Sep 07, 2022
Samantha Kelly
Great customer service

Great customer service, quickly respond any time l call themMr.adhm very helpful also Thanks so much

5
Date of experience: Sep 06, 2022

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