Review Time
My luggage was supposed to be picked up Saturday 9/10/22 from my hotel in Paris. As of Monday afternoon, it’s still there. Their support initially said for me to call FedEx (I never learned why.). Then I was told *I* could take it to a FedEx office myself. Then in the chat conversation, the person said, “ we will give it the best shot this time.” I’ve been reassured it will be picked up, but it’s not. In the meantime, I’m sure the hotel is quite annoyed and possibly concerned about an abandoned piece of luggage. (Ive emailed them to give permission to examine it.) Will I ever get my luggage?
This is the second time I've used them. The first time we were relocating from the US to Italy. They did exactly as they promised. When I had questions, they answered right away both times, and our luggage showed up on time and in great shape. This time, we are back in the US on holiday and with two kids and 4 stops, we didn't feel like hauling suitcases so we shipped them to our 4th stop - where we are spending 3 weeks. This solution is affordable and the Customer service is second to none. Recommend very much! Thank you!
I would like to thank all the employees in Luggage to Ship for outstanding service and support, and special thank for Mr. Adham for his service and care for my case, great job which lets me continue dealing with the company in future.
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