luhxe.com

3.5
3.5 Based on 160 reviews

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Average Rating

3.5

/
5

160 Reviews

5 Star
52%
4 Star
10%
3 Star
3%
2 Star
1%
1 Star
35%

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I would honestly write a negative 10 if…

I would honestly write a negative 10 if I could. I would attach a picture if I actually got my bag. These guys uses a very shady delivery company that delivered my package on the wrong damn day than what they promised, and of course it arrived an hour before I got home because I have a job and had already plan to be home early on the delivery date that they promised. It was probably stolen, but I thought that any decent brand would help out in this case because this kind of thing happens all the time now a days. I had paid for the unlimited replacement package as well so figured let’s just use that and call it a day. TOTAL scam alert. The company is stone walling me and not letting me use my paid for insurance policy. They have been making me jump through hoops for days with no luck. My thoughts and prayers to anyone who foolishly takes the plunge and tries to buy from these scam artists. 0 stars for price, 0 stars for quality, 0 stars for customer service. This is honestly the worst company I’ve ever dealt with. Do NOT buy.

1
Date of experience: Sep 29, 2025
Kathy
This bag is all that and then some

This bag is all that and then some! I hung 9 outfits in the suit portion, then packed a weeks worth of undergarments, 3 pair of jeans, 4 shirts, 3 pair of shoes, a heavy sweatshirt and all my toiletries including make up, hair dryer, straightener etc. Best decision I ever made in regards to luggage.

5
Date of experience: Sep 27, 2025
Sans Finchy Sansfinchy
Scam

I purchased two bags in July. The bags received looked like cheap plastic knockoff. Used one of the bags on a short trip and the plastic fabric ripped. Tried to return and was offered 20% refund only or send them back to China. I am now stuck with two worthless bags and out 300 dollars.

1
Date of experience: Sep 26, 2025
Debbie
nice looking product

nice looking product. can't wait to use it on my next trip.

5
Date of experience: Sep 21, 2025
Debbie
Hoodie with backpack

I ordered the hoodie with the built-in backpack. I have yet to use it, but it seems of quality material and the zipper on the front of the hoodie is sturdy. Planning to travel soon so I can use it!

4
Date of experience: Sep 21, 2025
Saundra Wright
This is a scam

This is a scam. The product is from China and they it is a hoax to get your payment and not to deliver the product nor refund your money.I ordered the bag in 07/14/2025. They immediately deducted the full price of the bag from my account.When the bag had not arrived by August 3rd, I contacted their support team and followed up 6 more times.They claimed in numerous communications they would refund my money. Today, two months later, they claimed they are not refunding my money because I put the wrong delivery address and they are not responsible.

1
Date of experience: Sep 20, 2025
Emi Ni Najm Najm
I love the soft material the bag is…

I love the soft material the bag is constructed from. However the portion of material that holds the roller, I feel could have been a little longer as well as the platform of the roller that the bag fits on. I know the roller is made to store easily, however, I would prefer 4 360 rotating casters verses just the two wheels. It was difficult maneuvering my fully packed back through the airport, up and down escalators. and it felt like it would shift off of the trolly it was sitting on. Other than my minor preferences, I enjoyed the bags storage capacity. I was able to purchase additional clothing items on my trip and still fit them inside a full bag.

4
Date of experience: Sep 19, 2025
Daniel Crahen
Excellent problem resolution

I am very satisfied and was grateful for the solution of a problem with my order. Excellent service and quick solutions for problems.

5
Date of experience: Sep 19, 2025
Linda Martinez
American Airlines approved

Just flew American to Dallas and back. Zero baggage fees! My old bag would of been $75 each way. So happy with this purchase.

4
Date of experience: Sep 18, 2025
Viviane
Black & Brown bag with trolley wheels

I purchased this bag in the black and Brown for myself and my daughter. We traveled earlier this month and had no trouble at all! In fact we had to change planes twice on two different airlines and has no issues at all! Thank you LUHXE!My only question is about the trolley wheels. I’m having trouble folding the tray up for storage. Seems to be stuck in the open position. Any suggestions?

5
Date of experience: Sep 17, 2025

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