luxelightuk.com

3.9
3.9 Based on 283 reviews

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Average Rating

3.9

/
5

283 Reviews

5 Star
62%
4 Star
11%
3 Star
2%
2 Star
4%
1 Star
22%

Filtered Reviews

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Review Time

Sam Phillips
This seems to be a scam

This seems to be a scam. I ordered a headtorch in January 2024. I have chased this up repeatedly and have had no correspondence from the company. This is not acceptable. They are ignoring me. No refund, no light, no nothing. AVOID.

1
Date of experience: Sep 29, 2025
FEFELAPANIK93
Its less than a year old and used…

Its less than a year old and used twice. I have charged it and within an hour of use its flat. They only give a 30 day warranty. I wont buy again.

1
Date of experience: Jul 03, 2025
NicoPlaysThings
Great quality and brightness especially…

Great quality and brightness especially for areas with no plug socket , great fun camping with multipurpose in and around tent, colour options great too and neat and compact , bought 2 to get a deal !

5
Date of experience: May 08, 2025
Lucia J.
SCAM - NO WARRANTY

SCAMBought two head torches and one failed within the first month. Customer service responded asking for a video which I sent and now being ignored. They also claim the warranty is not for a year as per their advertisement. AVOIDAVOIDAVOIDCompany is registered to a 'Jack Kinninmont' but don't seem to get any response no matter how I try.

1
Date of experience: Apr 21, 2025
Olivia
Excellent quality from my 12 garden…

Excellent quality from my 12 garden lights. Quality and as described, really bright and well made. A great addition to the garden and fairly priced. I was worried they weren’t coming as it took 10 days to get them but aside from that no complaints and I love them.

5
Date of experience: Apr 07, 2025
Lenny Sanders
I purchased two head torches

I purchased two head torches, both of which failed to hold a charge and stopped working after 4-6 minutes, despite being charged as per the instructions. I requested an exchange within 30 days, but after an initial response, the company’s customer care went silent. It’s now been escalated to the ombudsman. I strongly advise not purchasing from this company due to their poor customer service and faulty products.

1
Date of experience: Mar 17, 2025
Teresa Barnes
Great product

Ordered 5 headtorches. Very impressed with build quality and the lights are bright! Read a lot of negative reviews, but not experienced any of the issues others have mentioned. Great product.

5
Date of experience: Mar 17, 2025
Bartholomew Parker
I can’t rate this company high enough

I can’t rate this company high enough. Not only was it great value when I first brought this product for my other half for Christmas he loved it and it has changed his mornings and late nights having such great amount of light and being hands free. But unfortunately a few of the bulbs stopped working and I contacted the company and they replied with 24 hours and asked for a video of the broke product and as soon as I sent this they had sent a new one to us. Brilliant Custer service and a brilliant product.

5
Date of experience: Feb 21, 2025
Kenneth
This is a great light

This is a great light, unfortunately stopped working after first charge and would not recharge. I contacted them which was easy and after sending pic and video of problem they replaced within the week Great service

4
Date of experience: Feb 18, 2025
Madge Foster
Reply elite led headtorch and free case

Received my luxelight led headtorch with free case and it’s exactly as described, very happy with my purchase and will be ideal for many uses at home and outdoors 👌😊

5
Date of experience: Feb 17, 2025

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