Review Time
SCAMBought two head torches and one failed within the first month. Customer service responded asking for a video which I sent and now being ignored. They also claim the warranty is not for a year as per their advertisement. AVOIDAVOIDAVOIDCompany is registered to a 'Jack Kinninmont' but don't seem to get any response no matter how I try.
Excellent quality from my 12 garden lights. Quality and as described, really bright and well made. A great addition to the garden and fairly priced. I was worried they weren’t coming as it took 10 days to get them but aside from that no complaints and I love them.
I purchased two head torches, both of which failed to hold a charge and stopped working after 4-6 minutes, despite being charged as per the instructions. I requested an exchange within 30 days, but after an initial response, the company’s customer care went silent. It’s now been escalated to the ombudsman. I strongly advise not purchasing from this company due to their poor customer service and faulty products.
I can’t rate this company high enough. Not only was it great value when I first brought this product for my other half for Christmas he loved it and it has changed his mornings and late nights having such great amount of light and being hands free. But unfortunately a few of the bulbs stopped working and I contacted the company and they replied with 24 hours and asked for a video of the broke product and as soon as I sent this they had sent a new one to us. Brilliant Custer service and a brilliant product.
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