Name: luxelightuk.com
Telephone: 000000000
Rating: 3.9

Madarrow9251 Guest

3 months ago

Order not received

My order hasn’t arrived, and I never received any tracking information. I advise against using this service.

Date of experience: Nov 29, 2025

Stevie Adams Guest

3 months ago

Unsatisfactory dog collars

The dog collars have poor battery life, draining in less than an hour, and they seem poorly made and not waterproof. The website looks appealing, but it doesn’t reflect the actual product quality.

Date of experience: Nov 28, 2025

Thor Anderson Guest

3 months ago

Still waiting for my order

I placed my order on the 21st and am still waiting. The tracking number doesn’t work, and it appears to be coming from a distant location.

Date of experience: Nov 27, 2025

yayael66 Guest

3 months ago

Delayed shipment

Similar to previous experiences, I ordered lights and was charged on November 15th. I followed up on the 22nd and was told my order was on its way, but I still haven't received anything. I’ve requested a refund, so I hope to see some action.

Date of experience: Nov 27, 2025

Peggy Reed Guest

3 months ago

Worked well initially, then failed

The product worked well for three dog walks, but now it won’t charge at all. I’m very disappointed.

Date of experience: Nov 27, 2025

Dr_Praline_43 Guest

3 months ago

Poor customer service experience

I placed my order on November 21st, and as of the 27th, I still have not received anything. I’ve sent two emails for updates but received no response. I expected better service and feel deceived.

Date of experience: Nov 27, 2025

Danielle Guest

3 months ago

Hi I ordered a torch and paid- but I've…

Hi I ordered a torch and paid- but I've had no email confirmation and no torch has arrived. I've tried the email on your website to report - but that doesn't work and pings back. It looks mispelt tbh. How do I get intouch?

Date of experience: Nov 24, 2025

Jane Wagstaff Guest

3 months ago

I ordered 1 headlight and have looked…

I ordered 1 headlight and have looked at my bank statement and they have added something on and charged me twice. I have emailed them and they insist I have ordered 2. I've sent them a copy of my email which states I ordered 1.I'm fuming!

Date of experience: Nov 23, 2025

Jessie Mellor Guest

3 months ago

Poor quality product! Wouldn’t buy or recommend

Bought one for my partner. He said it was good and lightweight. Helped him whilst doing his job. How ever within three weeks the product started to lose led lights. Emailed customer service twice with no response. Reached out on Facebook messenger instead and got a response back but then was left on read had to chase again, I really am not hold in my breath for a replacement to be sent out. I do not have trust in the company as the customer service is so poor and I feel like everyone’s are faulty or breaking and then they can’t get a refund or replacement.You get what you pay for I guess. I bet they are never worth full price as they are marked up on the websites as ‘half price’Wouldn’t buy again or recommend

Date of experience: Nov 23, 2025

Hannah B Guest

3 months ago

Avoid! Cheap tat!

Don’t do it! Avoid! Total tat! I made the mistake of ordering the head torch as I liked the design with the wide beam. It’s just cheap tat. The battery lasted less than an hour and the clip on the strap randomly broke. I have complained but they are being very difficult. Offered a replacement said no I want a refund as another will just be the same? They have now said I should pay to return the item. It is faulty! Fuming.