luxurypromise.com

4.1
4.1 Based on 197 reviews

We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going ...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.1

/
5

197 Reviews

5 Star
74%
4 Star
1%
3 Star
4%
2 Star
7%
1 Star
15%

Filtered Reviews

Filter Reviews

Review Time

KanaLlama26
Yen is the best host

Yen is the best host. Always provides100% honest feedback on an item's condition.

5
Date of experience: Jun 27, 2023
Isabel F.
Live Show Hosts

When emailing a live show host they usually don't respond in a timely manner or don't respond at all. The company can improve on its customer service. This isn't towards customer service because one or two people have a lot to respond to already. Maybe hire more for customer service and teach the hosts about customer service. If they're going to provide their emails then they need to respond. It is off putting when a customer doesn't receive a response.

1
Date of experience: Jun 26, 2023
Darwin Ross
Great products

My buying experience at LP has been great. Their merchandise is always as described. I am very satisfied with everything I've purchased.

5
Date of experience: Jun 26, 2023
Chloe J.
Gorgeous pieces

The packaging, service, and the dress is so amazing! Thank you so much!

5
Date of experience: Jun 26, 2023
Bobby Kelly
thanks to Lema/LP

Luxury Promise recently bought back my vintage Kelly. Lema gave me a fair price and was brilliant throughout and payment was received when she indicated it would be. Credit to Rachel too working her magic behind the scenes.

5
Date of experience: Jun 01, 2023
Hannah
Avoid this company for your own good

Avoid this company for your own good. - inaccurate quote provided for my Prada bag sale - after 2-3MONTHS of consignment they still have not been able to sell the item even though I have HALVED the price!!- they still have my bag and have ignored my WhatsApp messages - this is borderline robbery and I strongly urge you not to consign with this company!!! After seeing the staff / reading reviews I’m worried my bag will now be very damaged and have lost my money altogether. Very disappointed.

2
Date of experience: May 27, 2023
Simone Powell
Miu Miu

Fast shipping and I love the bag!!

5
Date of experience: May 26, 2023
Sinthu30
Thank you Luxury Promise for the LV…

Thank you Luxury Promise for the LV shawl. It arrived quickly condition and color as described. I just wished it came in some kind of a box as the shipping bag made the scarf very wrinkly. Shipping was quick and girls during the show very accommodating!

5
Date of experience: May 26, 2023
Super fast shipping

Super fast shipping. Amazing bags every time

5
Date of experience: May 25, 2023
Poppy Morris
On two separate purcheses I had issues

On two separate purcheses I had issues: a) wallet was more worn than I expected-- see emails.b) the necklaces I ordered were completely wrong! Still waiting to hear back from my last email.

1
Date of experience: May 25, 2023

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going through a triple quality control.

    Our aim and mission is to deliver our five-S rule. Safety, Security, Sustainability, Savings and Shopping.

    See more

  • email customercare@luxurypromise.com
  • call 07379281741
  • language https://www.luxurypromise.com

Business Social Links

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More