Review Time
Usually love Luxury Promise but was disappointed with this purchase. I feel they did not disclose that the strap was missing a badge, which they then wrote a note to say could be purchased from Dior which is not true as this is discontinued. All pictures did not show this one part of the strap and looking back on the live show recording the presented seem to purposely cover it up despite knowing my interest in the a similar bag that was in better condition she had said it was in the exact same condition that I felt I didn't need to ask to see every single part of the strap because I was already assured prior to the live show it was in excellent condition. I do feel it was done to just push the sale out so I feel my trust has been broken. Although I would not fault the London office and shows I have bought many items from. I would be more guarded with their international shows.
I had a very good experience with my purchase from Trudi. My pink sapphire ring arrived promptly and is even more beautiful in person. Trudi is an exceptional host who goes above and beyond to ensure customer satisfaction. She is incredibly thorough and always takes the time to answer any questions, no matter how small. Her dedication and attention to detail made the entire purchasing process smooth and enjoyable. I highly recommend Trudi for her excellent service and beautiful jewellery.
I discovered this site through a YouTube vlogger and was initially really impressed by their collection of bags and the fact they travelled to Japan for vintage pieces. I purchased 2 Hermes and 2 Chanel bags through their live shows. However, I think I got sucked into the whole live show excitement as after I’d done some research online I found I could have purchased the Hermes bags for a few thousand pounds less, which I was really annoyed about. I then started exploring their ready to wear range and this is where things went even more downhill. Essentially most of the ready to wear pieces are just recycled amongst their regular customers! I purchased a few Chanel pieces which were described as excellent condition on the live show and website but when I received these they were heavily stained in areas, buttons coming loose and one Chanel item looked fake with a very loosely sewn on Chanel label to the collar and buttons that were poor quality - I did not believe it was a genuine Chanel item so I returned it. I would say they have a good 14 day return policy on clothing, which I’ve had to use a lot. I think LP should stick to bags as I don’t believe clothing is their strong point and you can find much better quality ready to wear with other Preloved sites. Also, remember to do your research on prices and don’t get drawn into the live shows and “fastest finger first” - I purchased a Loewe item from LP described as excellent Preloved condition but a few weeks later saw the exact same item brand new on Net-a-Porter for 30% less - was very annoyed. Also, delivery if you’re in London from the London HQ is charged at £10, however I’ve often had to wait nearly 2 weeks for my order to arrive, this is completely unacceptable when paying such a high delivery fee, they often make the excuse that most of the team are travelling, however this should not excuse bad service. I have since stopped purchasing from LP after my initial excitement and still regret the huge purchases on Hermes bags I made…
I received my product promptly, but I had made the purchase accidentally and wanted to return it. I emailed customer service last week and have still received no response. I'm sure it is a great product, but I would like to return it and get my money back. Update: 5/31 After my review, their team got back to me and offered to either let me ship it back to them for a full refund (I pay return shipping) or keep the product with a 50% refund. I chose the second option.
Claim your business profile now and gain access to all features and respond to customer reviews.
We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going through a triple quality control.
Our aim and mission is to deliver our five-S rule. Safety, Security, Sustainability, Savings and Shopping.
See more
astrilon.com
sareespalace.com
moonhaven.eu
spiraldirect.com
epartsfast.com
steampunkstyler.com
preworn.ltd
rebaid.com
ragsandscrapllc.com
khudabaksh.com