Review Time
Sabrina and the LP team have been working hard on sourcing great deals in excellent preloved condition. This time I bought a very rare, SO Hermes Kelly from their Japan visit, in beautiful preloved condition, exactly as described on the live show. Absolutely love the live shows, so informative, so additive too! Just to further acknowledge Yen, Anna, Sheryl for answering all my offline and online queries promptly. Yen is super thorough and clear on all items condition, negotiating hard on prices, full of surprises, and super knowledgeable especially on Hermes and Chanel pieces. All custom and duties are covered during the live shows, sometimes even able to drop the price a little bit more depending on Sabrina's excitement levels! Ha Ha! What a lovely and fun business to deal with! Their international delivery are super fast and secure. It is worth mentioning trust is very important to buy expensive, luxury items, and LP really delivers. I would highly recommend, especially buying preloved Hermes and Chanel bags from LP.
I think the site is not genuine. I saw a Chanel bag on their site, messaged their customer service and was put through to someone on WhatsApp who knew about the product. I must have asked at least 5 times whether there are any marks on the outside of the bag. No response from this person. She just dodged the question each time. The bag said it was in excellent condition so I asked if I could view it the next day in their London branch ( to see for myself whether there were any marks on the outside). I arranged an appointment to see the bag. On my way to the appointment ( 15 mins before my appointment time) I got a text saying the bag has been sold. I had travelled 2 hours to see the bag, no one thought to put it aside for me or ask for a deposit at least. I was really annoyed about this and was told I’d be notified if another bag came on the market with the same specifications but that it would be a higher price. When I asked why the same bag would be a higher price I was fobbed off with it just will be because this one was priced too low. This didn’t make any sense to me at all. Furthermore the London branch claimed they didn’t have the bag when I visited. So had it not been sold 15 mins before would I have got to see the bag anyway? The whole thing was really weird and made no sense. There was definitely something dodgy going on. To my surprise the very next day I got an email saying another bag that matched what I wanted has come in. It was exactly the same description as the one that I was supposed to view the day before but £500 more expensive. When I asked why the price difference I was told the seller wants more for it. This made me wonder about how they are pricing their goods. Any reputable company would assess the bag and give their recommended price. Not let the seller dictate it, especially if they knew they sold the sand bag the day before for 500 less. Anyway, I really wanted the bag, so acted quickly this time and managed to negotiate a small amount off. Was ready to pay and guess what.. the bag had got sold apparently. Now the bag wasn’t on their site, I looked for it so I know it wasn’t there. Any let’s just say the bag was unique in that it wouldn’t have been a classic bag that people would go for.. so did the bag actually exist? Was it the same bag that they said had got sold the first time around? After wasting 2 days of my life on this ridiculous site and talking to people who I were later told had never actually seen the bag that they were describing I decided to stop browsing luxury promise as I just wouldn’t trust anything they are selling.
This was my first purchase from Luxury Promise and I was thrilled with the experience from start to finish. The explanation and detail on the live show and the items arrived quickly and were exactly as described. I have since purchased several more items and feel confident in the authenticity, pricing and quality of items from the Luxury Promise.
I had the greatest experience shopping with Luxury Promise: I managed to find the rarest bag for the best value. I was accompanied the whole way through by a very nice sales specialist. I highly recommend Luxury Promise if looking for hard-to-get pieces, the service is impeccable.
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