luxurypromise.com

4.1
4.1 Based on 197 reviews

We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going ...

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Average Rating

4.1

/
5

197 Reviews

5 Star
74%
4 Star
1%
3 Star
4%
2 Star
7%
1 Star
15%

Filtered Reviews

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Review Time

Janie
Very easy transaction and great…

Very easy transaction and great experience. Excited for item to arrived

5
Date of experience: Sep 26, 2024
algerino92
Best ever

Best ever. Everything was smooth and perfect.

5
Date of experience: Sep 26, 2024
Dacnao
The best service ever ❤️

A superb company with excellent customer service

5
Date of experience: Sep 25, 2024
Nadine Walker
Everything I have received has been…

Everything I have received has been amazing

5
Date of experience: Sep 25, 2024
Larissa Johnson
Fast and helpful replies

Fast and helpful replies

5
Date of experience: Sep 24, 2024
Magnolia B.
Best pre-owned platform for luxury shopping

Easily the best pre-owned platform to buy luxury goods!I wrote a review below (FZ) when I first started shopping on LP and it’s been a few months now. I have been so impressed with everything so far. The purchases I’ve made are incredible - great condition and prices. The show hosts are great at showing everything that you need to see. I have bought quite a bit of jewellery, loose diamonds (setting prices are competitive) and bags. All have been just as described and authentic. Have won a few auctions too and have been amazed at the prices! Shipping is fast, even from Dubai, Singapore and Japan shows the purchases will arrive within a 1-2 weeks. I had to make one return due to a faulty item; they tried their best to fix it but it wasn’t sitting well with me. Customer services were prompt with replies and understanding. A refund was issued the next day. I can’t fault Sabrina and her team. Thank you!

5
Date of experience: Sep 10, 2024
Merilyn B.
Trustworthy 100% great service friendly…

Trustworthy 100% great service friendly and fast absolutely love them

5
Date of experience: Aug 28, 2024
Jarrod Howard
Best Service and best Items

LP has the best service and best items. They ship the items very fast and when you purchase during their live shows they pay customs and duties. Love LP and I will keep buying from them

5
Date of experience: Aug 27, 2024
Julie Wilson
Trusted reseller

Love that they take time to authenticate each item and guarantee what we buy is the real stuff,

5
Date of experience: Aug 27, 2024
Ipsylon2014
Excellent service and love the variety…

Excellent service and love the variety of new and special vintage pieces.

5
Date of experience: Aug 26, 2024

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Business Details

  • We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going through a triple quality control.

    Our aim and mission is to deliver our five-S rule. Safety, Security, Sustainability, Savings and Shopping.

    See more

  • email customercare@luxurypromise.com
  • call 07379281741
  • language https://www.luxurypromise.com

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